[Hiring] National Director of Operations-Restoration/Emergency Mitigation Services @Kimmel & Associates

Role Description The National Director of Operations (Restoration) will play a key leadership role in launching, supporting, and scaling residential mitigation services across new markets. This role blends strategic leadership with hands-on operational execution. The right candidate can think at the platform level while also diving into the practical realities of building restoration operations in new markets. • Help establish new mitigation outposts • Recruit and coach market leaders • Refine the operating playbook • Drive operational performance across the network What Success Looks Like • Launch new mitigation outposts successfully and on schedule • Build a repeatable launch and operating playbook • Recruit, mentor, and support strong local outpost leaders • Maintain clear operational focus on: • jobs • revenue • gross profit • urgency and responsiveness • Travel into markets to solve real-world operational challenges quickly • Establish field discipline without slowing growth • Help build a scalable national mitigation platform Key Responsibilities • Lead execution of the company's mitigation outpost expansion strategy • Help determine market prioritization and launch sequencing • Recruit, train, and coach local market/outpost leaders • Travel frequently to support new market launches and operational stabilization • Develop and refine: • operating playbooks • SOPs • performance scorecards • training and accountability rhythms • Coordinate launch logistics including: • trucks and vans • mitigation equipment • vehicle wraps and branding • warehouse/storage space • insurance setup • basic field infrastructure • Drive KPI accountability across markets including: • job volume • revenue • gross profit • speed-to-lead • speed-to-site • conversion rates • Partner with leadership and marketing teams to support lead generation and growth • Provide field support and coaching when operational issues arise Qualifications • Significant experience in the restoration industry • Strong background in mitigation services • Proven accountability for branch, market, or regional performance • Experience across multiple restoration functions such as: • mitigation • estimating • project management • large loss • field operations • team leadership and coaching • Experience launching or stabilizing new branches or markets is highly preferred Ideal Candidate Profile • Former General Manager, Regional GM, Director of Operations, Regional Director, or similar • A high-performing branch leader ready to step into a larger leadership role • Operators with deep field credibility who understand how restoration businesses actually run Additional Requirements • Residential restoration experience required • Strong mitigation experience required • Operations and sales experience • Industry relationships with insurance carriers, plumbers, contractors, or subcontractors are a plus • Ability and willingness to travel 50%+ Benefits • Base Salary: $140,000 – $180,000+ • Additional performance-based upside potential • Opportunity to help build a national restoration platform from the ground up • Remote work flexibility • High-impact leadership role with significant growth potential Apply Now Apply Now