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Role Description
This role involves evaluating referral and pre-certification requests in accordance with contractual obligations.
• Regularly interacts with physician offices assisting with prior authorizations.
• Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Develops and maintains a good working relationship with team members, other departments, medical directors, and provider offices.
• Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues.
• Answers phones regarding questions related to prior authorization.
• Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
• Follows documented process to review healthcare service requests.
• Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills.
• Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations.
• Participates as a part of the Prior Authorization team by actively interacting with other team members to distribute work fairly and resolve issues.
• Evaluates referral and pre-certification requests to determine eligibility and network affiliation.
Qualifications
• High School diploma/GED; MA or Associates degree highly preferred
• One to three years healthcare experience required (medical office, healthplan, etc.)
• One to three years utilization management experience highly preferred
• Knowledge of medical terminology required
• Knowledge of medical coding, NCQA and Medicare Guidelines required
• Proven customer service skills required
• Excellent written and verbal communications skills required
• Skilled in computer competency using Microsoft Outlook, Word and Excel
• Ability to work in a windows based environment utilizing numerous programs at once
• Ability to work in a fast pace environment
• Ability to identify and solve practical problems
• Ability to maintain positive and effective work relationships with coworkers, clients, members, and providers
• Strong organizational skills
• Strong attention to detail
Requirements
• Home office that is HIPAA compliant for all remote or telecommuting positions as outlined by the company policies and procedures
Benefits
• Salary Range: $19.71 - $26.28
Company Description
Alpine is growing, and we welcome new talent to our highly collaborative and diverse team. We are passionate about building a leading national organization that enables physicians to focus on the joy of practicing medicine, and supports the ongoing transition to value-based care for senior populations. Alpine brings this same level of passion to employee engagement, career development and progression.
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