[Hiring] Sales Associate Director, External Call Center @Humana

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Director, External Call Center is a senior sales leadership role reporting to Will Kinkead- Associate VP, Brokerage Sales. You will set and execute the enterprise strategy for external call center sales partnerships. You will carry end-to-end accountability for revenue performance, partner strategy, and operational excellence across a complex ecosystem of third-party sales organizations. As a key member of the sales leadership team, you will serve in a leadership capacity. You will lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives. These objectives relate to revenue growth, customer experience, compliance, and brand equity. We ask that you have a sophisticated understanding of how sales, operations, compliance, and technology intersect to drive sustainable performance at scale. • Oversee and deliver annual and multi-year revenue targets across all external call center partners, with full accountability for performance outcomes. • Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives. • Translate enterprise commercial objectives into actionable partner strategies, ensuring consistent execution across a diverse partner portfolio. • Serve as a strategic advisor to senior leadership, providing insights on partner performance, market dynamics, and growth opportunities. • Provide executive oversight of all existing external call center partnerships, ensuring strong governance, performance management, and alignment with organizational standards. • Build and maintain a robust pipeline of new partner relationships, including evaluation, due diligence, contracting and onboarding. • Negotiate and oversee complex commercial agreements, including performance incentives, compensation structures, and service level expectations. • Act as a senior escalation point for partner related issues, driving resolution while preserving long-term strategic relationships. • Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance. • Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels. • Lead the implementation of new or enhanced programs, processes, and tools that support scalable partner growth. • Ensure all partner activities align with regulatory, compliance, and brand requirements, particularly within a highly regulated sales environment. • Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training. • Provide Strategic input into broader commercial planning, including product launches, market entry and product diversification strategies. • Champion enterprise priorities within the partner ecosystem, ensuring consistency in messaging, execution and customer experience. • Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution. • Foster a culture of accountability, performance excellence and continuous improvement. • Represent the organization externally with executive-level credibility, serving as a trusted partner to senior leadership within external organizations. Qualifications • Bachelor's degree or higher • 5+ years of progressive experience in sales, channel management, and leadership within a complex, multi-channel environment • Experience in a call center environment • 2+ years of senior management experience leading large, distributed teams and/or external partner organizations • Experience driving large-scale revenue growth • Must be experienced in the Medicare Advantage Sales and Distribution space • Must have an active Health and Life Insurance License Requirements • Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Benefits • Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. • Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family. • Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.