Join arenaflex, a global leader in delivering exceptional customer experiences, as a Customer Care Professional - Platinum. This exciting remote opportunity offers a chance to work with a diverse team, drive success, and earn a competitive salary. As a key member of our team, you will be responsible for delivering extraordinary service to our customers, building strong relationships, and driving customer loyalty.
**About arenaflex**
arenaflex is a global company that has been built on a commitment to providing the world's best customer experience. We believe that our colleagues are the key to achieving this goal, and we are dedicated to creating a work environment that supports their growth and development. Our company values are centered around a customer-first mentality, and we strive to uphold these values in everything we do.
**Our Culture**
At arenaflex, we believe that our colleagues are the backbone of our success. We offer a diverse and inclusive work environment that supports the growth and development of our team members. Our culture is built on a foundation of trust, respect, and open communication, and we strive to create a workplace that is both challenging and rewarding.
**Role & Responsibilities**
As a Customer Care Professional - Platinum, you will be responsible for delivering exceptional customer service to our customers. Your key responsibilities will include:
* Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality
* Consulting with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our products and services
* Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
* Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand
* Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers, which is both the customer and our merchants
* Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
* Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics
**Minimum Qualifications**
To be successful in this role, you will need to possess the following qualifications:
* Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction
* Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
* Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call
* Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
* Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
* Driven to please by providing the ultimate experience for our customers on every interaction
* Timeliness and reliability
**Preferred Skills**
While not required, the following skills are preferred:
* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem-solving skills
* Customer service and consultative sales environment experience preferred
* Passion for consultative sales, recommending products or solutions tailored to each customer
* Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements**
As a Customer Care Professional - Platinum, you will be required to:
* Work a flexible schedule, including evenings, weekends, and holidays
* Be available to work in a hybrid environment, with a mix of in-office and virtual days
* Meet the physical and mental demands of the role, including sitting for long periods, using a computer, and managing stress
**Compensation & Benefits**
arenaflex offers a competitive salary range of $20.00 to $22.25 hourly, plus bonus and benefits. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Why Join arenaflex?**
arenaflex is a global leader in delivering exceptional customer experiences. We offer a diverse and inclusive work environment that supports the growth and development of our team members. Our company values are centered around a customer-first mentality, and we strive to uphold these values in everything we do.
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.