Join arenaflex, a leading innovator in the talent experience industry, as a Customer Support Representative in a fully remote role. As a key member of our team, you will be responsible for delivering exceptional customer service to interviewing candidates and clients alike, ensuring a seamless and positive experience with our cutting-edge technology.
**About arenaflex**
arenaflex is the talent experience leader, accelerating the way organizations discover, engage, assess, and hire the best talent. Our text-enabled end-to-end talent experience platform includes video interviewing, assessments, and conversational AI, making us a pioneer in the industry. With over 800 pioneering customers around the globe, we have hosted more than 30 million video interviews and 200 million chat-based candidate engagements.
At arenaflex, we are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates. We strive to build a diverse and inclusive culture based on a foundation of respect and inclusion, reflecting our commitment to equal treatment and opportunity in all aspects of recruitment, selection, and employment.
**Job Description**
As a Customer Support Representative, you will be the front-line of the arenaflex experience, providing innovative and customer-obsessed service through phone, chat, and email. You will be responsible for resolving customer and candidate issues, completing projects assigned by the support manager, and identifying, researching, and resolving customer issues using the arenaflex system.
**Key Responsibilities:**
* Resolve customer and candidate issues via phone, email, and chat
* Complete projects assigned by the support manager
* Identify, research, and resolve customer issues using the arenaflex system
* Follow-up on customer inquiries not immediately resolved
* Complete call logs and reports
* Recognize, document, and alert the supervisor of trends/ issues in customer calls
* Recommend process improvements
* Nights or weekend hours might be required depending on shift
* Be an expert in the arenaflex platform and help our customers and their candidates understand the value of our technology
* Document and manage your cases for each Support interaction you have
* Recognize, document, and alert leadership of trends in contacts and ongoing issues
* Identify and communicate support process and product improvements
* Delight each of your contacts with positive and encouraging interactions
**Qualifications:**
* Excellent interpersonal communication skills
* Positive attitude and drive to always be improving
* Expert reading and writing skills
* Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
* 2+ years experience in a customer service role; experience in a technical support role is a plus
* Strong problem-solving skills and ability to be resourceful
* Experience with Salesforce or another CRM preferred
* Experience communicating with customers preferred
* Flexible schedule (we provide 24/7 customer support)
* Requires US Citizenship to work in this position
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and inclusive work environment
* Flexible schedule and remote work options
* Access to cutting-edge technology and innovative solutions
* Recognition and rewards for outstanding performance
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law.
**How to Apply**
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join our team as a Customer Support Representative. We look forward to discussing how you can become a vital part of our success story.
**Take the Next Step**
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.