**Join arenaflex's Dynamic Team and Revolutionize the Way We Deliver Exceptional Customer Support**
Are you a night owl with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we want to hear from you! arenaflex is seeking an Overnight Customer Support Specialist to join our team of dedicated professionals who are committed to providing unparalleled support to our customers.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower individuals and businesses to achieve their goals. Our mission is to deliver exceptional customer experiences that exceed expectations and foster long-lasting relationships. With a collaborative, casual, and pet-friendly environment, we encourage our team members to be themselves and thrive in a dynamic and supportive culture.
**The Role**
As an Overnight Customer Support Specialist, you will be at the heart of arenaflex, providing top-notch support to our customers when they need it most. You will be responsible for handling sensitive situations with empathy and care, utilizing multiple systems to support our members, and adapting to changes in responsibility, processes, and workflow in an ever-changing environment. Your passion for assisting members, curiosity to ask probing questions, and ability to problem-solve and think creatively will make you an invaluable asset to our team.
**Schedule and Location**
This position requires a full-time schedule (8 hour shifts x 5 days a week) including full weekends without rotation and shifts ranging from 6:00 PM Pacific Time - 6:00 AM Pacific Time. The first seven weeks of training require you to work Monday - Friday from 8:00 AM Pacific Time - 5:00 PM Pacific Time. This is a remote position for candidates in the United States, aside from Georgia & Florida, unless you hold an active Property & Casualty license.
**Responsibilities**
* Handle sensitive situations with empathy and care, exemplifying arenaflex values
* Utilize multiple systems to support our members
* Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment
* Passion to assist members, curiosity to ask probing questions, and ability to problem-solve and think creatively
* Efficiently manage time to provide legendary member service in a high-volume contact center
* Make genuine connections with the ability to adapt communication style to best serve any member that contacts us
**Experience and Qualifications**
* 1+ years' required experience working an overnight shift
* 2+ years' experience in a member-facing role
* Experience using and learning complex computer systems
* Work from home experience is a plus!
* Fluency in French or Spanish is a plus!
* Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for qualifying states in the US (see below).
**Additional Information**
* Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, arenaflex provides coursework and paid study time during the first three weeks of P&C training for all states in the US aside from Florida & Georgia.
* If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-wire Ethernet.
**Compensation and Benefits**
* The base pay for this position is $24.50/hour on a full-time schedule. Along with the hourly pay, arenaflex employees may be eligible for uncapped monthly bonuses based on individual performance.
* arenaflex may also provide Restricted Stock Units, which vest over 4 years
* We want all employees to be invested in arenaflex's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
* Full medical, dental, and vision benefits at no cost to the employee
* Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
* Five-week sabbatical after five years of employment
* Open, casual, pet-friendly, and fun office environment
* Free medical health insurance for your pet (1 dog or cat)
* Paid time off to volunteer at nonprofit organizations
* Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
**Why arenaflex?**
* arenaflex is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
* We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
**Apply Now**
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now to join arenaflex's dynamic team and revolutionize the way we deliver exceptional customer support.