Job title: Claim Team Manager - Hail Unit - Remote
Company: State Farm
Job description:
Job Description:
Overview
Build your career at one of the top companies for professional growth in the U.S.! Khakis optional
At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $ Min Lowest Job Grade - $ 95,000 - $ 139,700 annually. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
- 401(k) contribution
- Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate whats important to you!
- Industry leading Tuition Assistance Programs
- Wellness and mental health programs
- Discounts from hundreds of retailers through our Perks at Work program
And more!
This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Candidates may be asked to work outside of their assigned territory as business needs dictates.
Being good neighbors helping people, investing in our communities, and making the world a better place is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Responsibilities
LOCATION: Within the State of Texas. Selected candidates will be required to reside within location for which they are selected. This is not negotiable.
In-office/Proximity Hail Reconcilliation Unit
Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers. This includes:
- Responsible for first-line supervision of assigned Claim Specialists, including hiring, training, coaching, development, performance management, and salary administration
- Provides direction and serves as a resource for knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage and property damage
- Responsible for the review and control of the assigned unit's claim activities including investigations, analyses, evaluations, claim payments, and adjustment expense payments
- Recognizes events that affect customer service and provides timely communications to team members and peers
- Responsible for compliance with company procedures, applicable federal/state laws, and legal requirements
Additional Details:
- Fulfills state licensing and continuing education requirements, as applicable
- Position may require travel via driving motor vehicles
- Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
- Completes job duties as a telecommuter
- May work extended hours and weekends
- May work outside domicile location for extended periods
- Requires lifting, carrying, unfolding, and climbing a ladder for inspections on both residential and commercial structures
- May work in adverse weather conditions and challenging physical environments
- Must meet applicable licensing requirements
- Position may require inspecting Property claims, which could include obtaining the measurements of the roof and living areas, the inspection of attics, basements, crawl spaces and other claim locations as applicable and requires walking, climbing, bending, reaching, stooping, crawling and lifting objects
- Hours of Operation: Monday Saturday, 7 am 7 pm local time, with the expectation that business need could dictate the need for additional or different hours of coverage.
The positions are for the In-Office/Proximity Team Manager role. These positions are in-office claim team manager positions with the potential to be called upon to oversee the handling of proximity work for claims. Relocation may be available for these positions.
This position requires the following:
- Must be willing to work flexible work shifts as business need dictates
- May work irregular hours, including weekends and holidays, based on workload and job requirement
- Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling and/or lifting objects
- May require frequent lifting, carrying, unfolding and climbing a ladder and utilizing appropriate equipment in accordance with safety guidelines to traverse roofs at various heights for inspection of both residential and commercial structures to gather information needed during the adjustment of a claim
May be required to complete Rope and Harness Safety Training (RAST)
Claims experience; Role/Segment experience; Job performance; Geographic location; Jurisdictional knowledge is preferred.
Work hours may vary from week to week and could include weekends and holidays and travel may be required
LICENSING/BACKGROUND: Continued employment is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), background checks and MVR's required of various state(s). Failure to do so may result in termination.
Qualifications
- Prior leadership experience
- Effective written and verbal communication skills
- Demonstrated leadership behaviors:
- Promote and maintain a relentless focus on the customer when making decisions
- Candidly assess our environment and tackle challenges head-on
- Inspire and energize people to understand and achieve common goals
- Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- Experience with Xactimate, XactContents
- A valid driver's license is required
Claims operations and/or call center experience preferred.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Proximity Team Managers in a Fire proximity role may work hours that can include weekends, holidays, and extended hours.
Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).
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Expected salary: $95000 per year
Location: Dallas, TX
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