Meltwater is a company that empowers its clients through innovative technology and a commitment to customer success. The Implementation Manager will facilitate onboarding for new clients, ensuring they effectively adopt key features and receive tailored training to meet their objectives.
Responsibilities
- Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts
- Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription
- Lead and manage client implementations to ensure smooth transitions
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction
- Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns
- Conduct both online and in-person training sessions to facilitate platform proficiency among clients
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans
- Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions
- Effectively communicate project status and deliverables with internal and external teams to ensure project success
- Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication
- Track milestones and document client interactions and insights to enhance overall client experience and relationship management
Skills
- A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role within software support
- A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport
- Empathy and an innate ability to understand customer needs, fostering rapid relationship development
- Business acumen and a comprehensive understanding of diverse departmental and industry requirements
- A customer-centric mindset, recognizing the significance of maintaining robust customer relationships
- Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management
- Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns
- A deep understanding of and passion for media, news, and current affairs
- Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques
- Excellent written and verbal communication skills in English
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position
Benefits
- Comprehensive paid time off that allows you to have an enhanced work-life balance.
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Company Overview
Meltwater is a social listening platform that offers businesses insights into online reputation, industry trends, and customer behavior. It was founded in 2001, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.meltwater.com/.Company H1B Sponsorship
Meltwater has a track record of offering H1B sponsorships, with 4 in 2025, 10 in 2024, 5 in 2023, 9 in 2022, 7 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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