About the position
Responsibilities
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.
Requirements
• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Apply Now
Apply Now