Company Description:At Yggdrasil Gaming, we are known for transforming ideas into groundbreaking gaming experiences. With innovation at the heart of everything we do, we’ve built a reputation for creating some of the most iconic slots in the iGaming world. Recently, we’ve taken our vision even further, becoming one of the largest global aggregators and a leading technology company, redefining what’s possible in the industry.
Our success is driven by the exceptional people who bring our ideas to life. Over the past year, we’ve cultivated a culture where creativity, expertise, and ambition come together to achieve extraordinary results. At Yggdrasil, you’ll find a place where your talent can thrive and where you’ll have the opportunity to be part of something truly transformative.
Job Description:Join our team as a passionate Integration Support Engineer to support and innovate within our Technology & Development organization!
What You'll Do:
- Provide timely and efficient support for day-to-day inquiries and service requests from our clients
- Track, monitor, and follow up on reported bugs, glitches, and technical issues to ensure prompt resolution and minimal disruption
- Continuously improve processes, procedures, and tools used in client support to increase efficiency and customer satisfaction
- Resolve basic technical tasks and inquiries independently while escalating more complex issues to appropriate teams
- Collaborate with internal teams to ensure smooth communication and effective issue resolution in a fast-paced gaming environment
Qualifications:Who You Are:
- You have proficiency in English at minimum B2 level, both written and spoken
- You have a strong customer-centric mindset and genuinely enjoy helping others
- You communicate clearly, professionally, and empathetically across different channels
- You possess solid problem-solving skills and can troubleshoot issues effectively, often in real time
- You are comfortable working collaboratively with cross-functional teams
- You are adaptable and flexible, able to work evenings, weekends, and holidays as part of a 24/7 gaming environment
- You manage your time well and can prioritize tasks efficiently
- You demonstrate empathy, patience, and resilience, especially in high-pressure situations
- You are committed to continuous learning and professional development
- You have a basic understanding of technology, including:
- Unix systems
- MySQL (used heavily in day-to-day work)
- REST APIs
- HTTP
- JavaScript
- You are comfortable working with MS Office tools (e.g. Excel, Word, Outlook)
Extra Points For:
- Basic knowledge of cloud platforms and online gaming operations
- Familiarity with technical terminology related to account management, gameplay, and technical troubleshooting
- Previous experience as a gamer or strong interest in video games and gaming platforms
- Any prior experience working with iGaming companies
Additional Information:Equal Opportunity:
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us to bring your creativity and leadership to a dynamic and innovative team!
Encouragement to Apply:
We understand that confidence gaps and imposter syndrome can deter amazing candidates from applying.
Please apply anyway — we’d love to hear from you.
Expected Salary:
B2B - 1,800 - 2,395 EUR monthly