Lower is a mission-driven fintech company focused on simplifying the home-buying process. The IT Support Analyst role involves providing frontline IT support, managing technology assets, and ensuring employees receive timely assistance with technical issues.
Responsibilities
- Serve as the first point of contact for IT-related issues via phone, email, chat, or in person
- Troubleshoot and resolve basic hardware, software, and network-related issues, escalating complex problems when needed
- Provide account support including password resets, access management, and Microsoft 365 troubleshooting
- Configure, deploy, and maintain end-user devices (laptops, desktops, monitors, peripherals)
- Oversee asset management, including procurement, distribution, tracking, and reclamation of IT equipment
- Maintain accurate inventory records and ensure availability of devices and accessories
- Facilitate onboarding by preparing equipment, configuring accounts, and conducting IT orientations for new hires
- Support offboarding by reclaiming and resetting IT assets from departing employees
- Log incidents, service requests, and resolutions in the IT ticketing system
- Document recurring issues and resolutions to build the IT knowledge base
- Collaborate with cross-functional teams to support IT initiatives and process improvements
- Perform additional responsibilities and special projects as assigned
Skills
- High School Diploma or equivalent; technical training or certifications preferred
- Strong customer service and communication skills
- Strong organizational skills and attention to detail
- Ability to lift up to 50 pounds for hardware deployment
- Experience in IT support, logistics, or a related technical role preferred
- Familiarity with asset management practices and IT inventory tools
Benefits
- Medical/dental/vision
- Paid holidays
- Paid time off
- Parental leave
- Life insurance
- Short- and long-term disability
- 401K with company match
- Discount on home mortgage refinances or purchase
Company Overview
- Lower provides home refinancing, customer service, consumer lending, home purchase, and financial services. It was founded in 2014, and is headquartered in New Albany, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.lower.com.
Company H1B Sponsorship
- Lower has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2022. Please note that this does not guarantee sponsorship for this specific role.