Next Perimeter is a leading cloud-first cybersecurity provider specializing in zero trust architecture. The IT Technician role involves providing technical support for Windows and Mac operating systems, troubleshooting issues, and assisting clients with hardware and software problems.
Responsibilities
- Answering incoming calls from users and logging tickets in the ticketing system
- Providing troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products
- Delivering remote technical support to clients to resolve hardware and software issues promptly and effectively
- Conducting thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues
- Assisting with email issues and password resets
- Working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements
- Documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference
Skills
- Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions
- Proficiency in operating systems such as Windows and macOS
- Knowledge of networking protocols
- Familiarity with cloud technologies
- Excellent written and verbal communication skills
- Ability to convey complex technical concepts to non-technical stakeholders
- Outstanding problem-solving skills
- Keen attention to detail
- Customer-focused mindset
- Ability to build strong client relationships
- Ability to handle multiple tasks and prioritize effectively
- Willingness to travel to client sites as needed
Benefits
- Unlimited vacation
- Sick leave
- Access to our Employee Assistance Program
Company Overview
- Next Perimeter is an IT services provider purpose-built for cloud-first SMBs. It was founded in 2006, and is headquartered in Tampa, Florida, US, with a workforce of 11-50 employees. Its website is https://nextperimeter.com.