**Job Description:**
About blithequark
At blithequark, we're passionate about empowering students and higher education institutions to achieve their goals. As a nonprofit 501(c)3 corporation, our mission is to help student borrowers repay their education loans and promote access in higher education. With a strong philanthropic heritage of giving through grants to colleges, universities, and research groups, we're committed to improving student outcomes, especially for underserved students, families, and institutions.
As we continue to grow and evolve, we're drawing on our history to branch into new sectors beyond student loans, while maintaining the same level of exceptional care and service that our customers have come to depend on. This unique intersection of stability and vision creates an exciting opportunity for the right candidate to help shape our company's future.
About the Role
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative I - Summer Employment. This is a full-time temporary position, scheduled for 45 to 90 days of employment, and will be working remotely.
Key Responsibilities
As a Customer Service Representative I, you will be responsible for:
- Participating in high-volume outbound and inbound call campaigns based on assigned call lists, adhering to approved call scripts and compliance guidelines.
- Providing consistent high-quality service to customers, responding to their questions while ensuring the highest standards of customer service.
- Utilizing software, scripts, and tools appropriately to resolve customer inquiries and issues.
- Appropriately documenting all encounters in clear and concise online logs.
- Employing empathic support to customers, ensuring a positive and professional experience.
- Performing other duties and responsibilities as assigned.
Knowledge, Skills, and Abilities
To succeed in this role, you will need:
- Good customer service skills, with a focus on providing exceptional service to customers.
- Excellent verbal and written communication skills, with a professional phone voice and etiquette.
- Ability to follow instructions and scripts, while also utilizing active listening skills to resolve customer inquiries.
- Proficient with computers, with good typing skills and the ability to navigate software systems.
- Strong time management and decision-making skills, with the ability to prioritize tasks and manage multiple calls simultaneously.
- Knowledge of the FAFSA and college financial aid and admissions processes.
Qualifications
To be considered for this role, you will need:
- A high school diploma or equivalent.
- Four to six months of customer service experience in a call center environment.
- Preferred experience working in a college financial aid office or college administrative office.
Work Environment
This is a remote position, and you will be working from home. Our office work environment is climate-controlled, with no substantial exposure to adverse environmental conditions.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative I, you will have the opportunity to:
- Develop your customer service skills and knowledge of the FAFSA and college financial aid and admissions processes.
- Work with a talented team of professionals who are passionate about empowering students and higher education institutions.
- Contribute to the success of our organization and help shape our company's future.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge.
Compensation, Perks, and Benefits
As a valued member of our team, you will receive:
- A competitive hourly rate.
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
How to Apply
If you're a motivated and customer-focused individual who is passionate about empowering students and higher education institutions, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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We look forward to hearing from you!
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