**Job Description:**
About blithequark
At blithequark, we're dedicated to delivering care and improving health outcomes for millions of people around the world. As a global organization, we're committed to advancing health equity and creating a healthier atmosphere for everyone. Our mission is to help people live healthier lives and make the health system work better for everyone.
Join Our Team
We're seeking an experienced Customer Service Representative to join our team of talented professionals who are passionate about making a difference in the lives of others. As a Customer Service Representative, you'll play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. You'll enjoy the flexibility to telecommute from anywhere within the U.S. and work in a fast-paced environment that challenges you to grow and develop your skills.
About the Role
As a Customer Service Representative, you'll be responsible for responding to incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits. You'll ask appropriate questions, listen actively, and document required information in computer systems. You'll also make occasional outbound calls to customers for follow-ups. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role.
Key Responsibilities:
- Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Work in a fast-paced environment with a high volume of calls
- Meet productivity and quality standards
Required Qualifications:
- High School Diploma or GED
- Must be 18 years of age or older
- 1 year of customer service experience, including providing service over the phone
- Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office, including Microsoft Word and Microsoft Excel
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
Preferred Qualifications:
- Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with digital platforms and systems (Web, Chat, Email)
- Healthcare/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Soft Skills:
- Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Physical and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
- Must be able to work in a home office environment with a dedicated workspace
Compensation and Benefits:
We offer a comprehensive benefits package, including:
- A competitive hourly rate, ranging from $16.00 to $28.27 per hour, depending on location and experience
- A comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) contribution and equity stock purchase
- Incentive and recognition programs
- Opportunities for career growth and development
How to Apply:
If you're passionate about making a difference in the lives of others and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
About blithequark's Culture:
At blithequark, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. We're an Equal Employment Opportunity/Affirmative Action employer, and we welcome applications from qualified candidates of all backgrounds.
Application Deadline:
This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. We reserve the right to close the job posting early if we receive a high volume of applications.
Why Join blithequark?
At blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about making a difference in the lives of others. You'll have access to comprehensive benefits, including medical, dental, and vision insurance, as well as opportunities for career growth and development. You'll also have the flexibility to telecommute from anywhere within the U.S. and work in a fast-paced environment that challenges you to grow and develop your skills.
Join Our Team Today:
If you're passionate about making a difference in the lives of others and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Apply Now