**Job Description:**
Join the blithequark Team: A Dynamic and Innovative Leader in the Financial Services Industry
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to explore this exciting opportunity to become a valued member of our team at blithequark, a forward-thinking organization that's revolutionizing the way people interact with financial services.
**About blithequark**
At blithequark, we're committed to empowering individuals and families to achieve their financial goals through innovative products, exceptional customer service, and a culture of excellence. Our team is comprised of dedicated professionals who share a common vision: to make a positive impact on our customers' lives. As a Customer Service/Call Center Specialist, you'll play a vital role in delivering this vision, working closely with our customers to resolve issues, answer questions, and provide personalized support.
**Job Responsibilities:**
As a Customer Service/Call Center Specialist at blithequark, you'll be responsible for:
- Answering calls and resolving customer issues in a timely and professional manner
- Logging issues and problems, ensuring accurate and detailed records
- Being dependable and maintaining a strong work attendance record, with a history of punctuality and reliability
- Collaborating with team members and call center management to contribute to department goals and maintain service level objectives
- Promptly escalating urgent customer concerns or issues, ensuring timely resolution and minimizing customer dissatisfaction
- Providing exceptional customer service, with a focus on empathy, active listening, and problem-solving
**Experience/Training:**
To succeed in this role, you'll need:
- Minimum one year's experience in a call center or financial services or similar specialist position
- Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws (desirable)
- Strong analytical skills, with the ability to assess issues and apply the appropriate sense of urgency
- Excellent communication and interpersonal skills, with the ability to effectively communicate feedback and present observations, trends, and recommendations to peers and management staff
**Skills and Abilities:**
To excel in this role, you'll need to possess:
- Passion for providing the highest quality customer care
- Computer literacy and comfort navigating MS Office Suite of Products (Word, Excel, etc.) – at least 2 years of experience
- Ability to work independently and as part of a team, with a strong sense of collaboration and teamwork
- Strong problem-solving skills, with the ability to assess issues and apply creative solutions
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
**Career Growth Opportunities and Learning Benefits:**
At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service/Call Center Specialist, you'll have access to:
- Regular training and development opportunities, including workshops, webinars, and coaching sessions
- Opportunities for career advancement, with a clear path for progression to senior roles
- A supportive and inclusive work environment, with a focus on employee well-being and satisfaction
**Work Environment and Company Culture:**
At blithequark, we're proud of our dynamic and innovative work environment, which is characterized by:
- A collaborative and inclusive culture, with a focus on teamwork and open communication
- A commitment to employee well-being and satisfaction, with a range of benefits and perks
- A fast-paced and exciting work environment, with opportunities for growth and development
**Compensation and Benefits:**
As a valued member of our team, you'll enjoy:
- Hourly pay rate of $18.16 + $4.57 for your own insurance
- Paid Time Off, Sick Leave, Vacation Time, and 11 Paid Holidays
- Hourly Health and Welfare Pay (to cover health benefit insurance)
**Education and Citizenship Requirements:**
To be eligible for this role, you'll need:
- High school or equivalent
- US Citizenship
**Work Location:**
This role is based in our Tulsa Office, where you'll work in a dynamic and fast-paced environment with a team of dedicated professionals.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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