**Job Description:**
About blithequark
At blithequark, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with blithequark
As a valued member of our team, you'll enjoy a range of benefits that will support your personal and professional growth. These include:
- Paid Training to help you develop the skills you need to succeed
- Competitive Wages that reflect your value to our organization
- Full Benefits, including medical, dental, vision, 401k, and more
- Paid Time Off to relax and recharge
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You
At blithequark, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment. You'll have the chance to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance, and we believe that when employees are happy and healthy, they're more productive, creative, and engaged.
Responsibilities
As a Bilingual (Spanish) Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns (English & Spanish)
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral & written communication skills in English & Spanish
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To ensure that you can work effectively from home, you'll need to meet the following requirements:
- Internet Requirements: Minimum subscribed download rate equal to or exceeds 25.0 Mbps, minimum subscribed upload rate equal to or exceeds 10.0 Mbps, ISP must have no packet loss and ping under 50ms, internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our blithequark Family
At blithequark, we're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
If you're a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity to join our dynamic team at blithequark.
Apply Now