**Job Description:**
About arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of Working with arenaflex
As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include:
- Paid Training: Develop your skills and knowledge with comprehensive training programs designed to help you succeed in your role.
- Competitive Wages: Enjoy a fair and competitive salary that reflects your value to our organization.
- Full Benefits: Receive comprehensive benefits, including medical, dental, vision, 401k, and more, to support your overall well-being.
- Paid Time Off: Take breaks and recharge with paid time off to relax, recharge, and pursue your passions.
- Employee Wellness and Engagement Programs: Participate in programs designed to support your physical, emotional, and mental well-being, as well as foster a sense of community and connection with your colleagues.
Teleperformance and You
At arenaflex, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. You'll work in a collaborative and engaging environment, where you'll have the chance to grow and challenge yourself, and discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to providing opportunities for growth and development, and we're proud to have a culture that values diversity, equity, and inclusion.
Responsibilities
As a Customer Service Expert at arenaflex, your responsibilities will include:
- Handle and Carefully Respond to Customer Inquiries: Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Provide Excellent Customer Service: Provide excellent customer service through active listening, and work with confidential customer information and treat it sensitively.
- Aim to Resolve Issues on the First Call: Be proactive in resolving issues on the first call, and calmly attempt to resolve and de-escalate any issues that may arise.
- Escalate Interactions When Necessary: Escalate interactions when necessary and appropriate, and track all call-related information for auditing and reporting purposes.
- Provide Feedback on Call Issues: Provide feedback on call issues, and upsell if required.
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- Ability to Work Remotely in a Virtual Team Environment: Be comfortable working in a virtual team environment, and have the necessary skills and equipment to do so.
- 6 Months Customer Service Experience Preferred: Have at least 6 months of customer service experience, or be willing to learn and develop your skills.
- Over 18 Years of Age: Be at least 18 years old, and have a high school diploma or equivalent.
- Ability to Type 25 Wpm: Have the ability to type at least 25 words per minute.
- Proven Oral and Written Communication Skills: Possess excellent oral and written communication skills, and be able to navigate Windows operating systems.
- Logical Problem-Solving Skills: Have logical problem-solving skills, and be able to prioritize tasks and manage your time effectively.
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements: Have a minimum subscribed download rate of 12.0 Mbps, and a minimum subscribed upload rate of 3.0 Mbps.
- ISP Must Have No Packet Loss and Ping Under 50ms: Ensure that your internet service provider (ISP) has no packet loss and a ping under 50ms.
- Proof of Internet Speed Required: Provide proof of your internet speed, and have a clean and quiet workspace.
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we're committed to providing opportunities for growth and development to all employees.
Apply Now!
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our arenaflex family and start your career journey today!
Apply Now