The Key Account Director will serve as the primary point of contact for key clients and internal stakeholders, driving high-value relationships and ensuring the successful delivery of client services. This role involves coordination with external partners who support Evolve with creative, engineering, digital marketing, and operational services. The Account Manager will be responsible for managing day-to-day client relationships, communications, timelines, and deliverables—ensuring all efforts align with the company’s strategic objectives. The ideal candidate is highly organized, proactive, and an exceptional communicator, capable of managing multiple workstreams while building trust across teams and with clients.
Client Relationship Management:
Serve as the lead point of contact for assigned client accounts.
Develop a deep understanding of client goals, challenges, and success metrics.
Build and maintain long-term client relationships that drive retention and growth.
Project Coordination and Delivery:
Oversee the execution of client initiatives in partnership with internal and external teams.
Ensure deliverables are completed on time, within scope, and to quality standards.
Drive collaboration across creative, technical, and marketing functions.
Cross-Functional Collaboration:
Coordinate with the following stakeholders:
Blink (e.g., shop, app, on-site support, and other client-facing projects)
Visualis (e.g., website development, SEO, analytics tagging)
Echelonx (as applicable)
Lead internal and external meetings to ensure project alignment and visibility across workstreams.
Account Strategy and Growth:
Identify opportunities to expand service offerings within client accounts.
Support strategic planning and pitch development in collaboration with senior leadership.
Contribute to long-term planning across client portfolios.
Reporting and Communication:
Prepare regular updates, performance reports, and insights for clients and leadership.
Document meeting notes, decisions, and action items; ensure accountability.
Track and communicate progress against key performance indicators (KPIs).
Timeline and Expectation Management:
Manage timelines and coordinate across teams to ensure on-time delivery.
Proactively communicate changes, risks, or delays to all stakeholders.
Maintain high standards of service responsiveness and clarity.
Education: Bachelor’s degree in Business, Marketing, Communications, or a related field. A Master's degree or MBA is a plus.
Experience: 5+ years in account management, preferably in tech, creative, or digital environments.
Technical Skills: Familiarity with project management tools, specifically Monday, creative processes, and a basic understanding of software development life cycle (SDLC), Agile methodologies, and product management practices.
Stakeholder Coordination: Strong communicator, adept at working with diverse teams and external vendors.
Flexibility: Willingness to adapt and pivot quickly in dynamic environments
Client Strategy: Ability to align account activities with client goals and business outcomes.
Time Management: Ability to manage multiple tasks and shifting deadlines.
Problem-Solving: Strong critical thinking, issue resolution, and adaptability.
Organizational Skills: Ability to juggle multiple accounts and priorities effectively.
Budget Oversight: Experience in maintaining alignment with financial goals.
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties. Open communication and feedback with the Principal is encouraged, especially as the job evolves.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities listed above are essential job functions and requirements and are subject to possible modification to accommodate individuals with disabilities reasonably. To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Evolve Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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