At arenaflex, we're dedicated to providing top-notch customer service and ensuring the smooth operation of our retail stores. As a Lead Retail Customer Service Associate, you'll play a pivotal role in delivering exceptional customer experiences and driving business growth. If you're passionate about delivering friendly, polite, and expert service to customers, we want to hear from you.
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is committed to delivering high-quality products and services that meet the evolving needs of our customers. With a strong focus on customer satisfaction, we're constantly looking for innovative ways to improve our services and exceed customer expectations.
**Key Responsibilities**
As a Lead Retail Customer Service Associate, you'll be responsible for:
* Demonstrating consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
* Managing production flow to ensure all production orders are completed accurately and on time
* Taking customer orders, giving pricing information, performing consultative selling to customers, and recommending arenaflex products and services
* Tracking and logging all production jobs
* Taking lead responsibility for digital imaging, scheduling, and running production orders, including finishing services and large job management
* Setting up complex orders and performing multiple tasks at the same time
* Ensuring quality during and after the production process
* Ensuring communication among shifts
* Coordinating pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assists in the training of store team members
* Collates, sorts, and organizes customer orders
* Operates the Point of Sale terminal (POS), handles financial transactions, and makes change
* Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follows instructions of supervisors and assists other team members in performing store functions
* Follows arenaflex standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
* Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
* Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
* Offers assistance to customers by suggesting appropriate shipping methods
* Maintains inventory of shipping supplies
* Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
**Requirements**
* High school diploma or equivalent education
* 2+ years of specialized experience
* Excellent verbal and written communication skills
**Nice-to-haves**
* Experience in a retail or customer-facing environment
* Knowledge of shipping and logistics procedures
* Familiarity with Point of Sale (POS) systems
* Basic math skills and accuracy with handling cash and operating a cash register
**Benefits**
* Competitive salary and benefits package
* Health insurance
* Vision insurance
* Dental insurance
* Retirement plan
* Tuition reimbursement
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Lead Retail Customer Service Associate, you'll have the opportunity to:
* Work with a talented team of professionals who share your passion for delivering exceptional customer service
* Develop your skills and knowledge in a dynamic and fast-paced environment
* Take on new challenges and responsibilities as you grow in your role
* Enjoy a competitive salary and benefits package
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Contribute to the success of a leading provider of business services
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.