Job Description:
• Partner with the Director of Enterprise Incident Response to implement and maintain an effective incident response program
• Lead the research, management, and resolution of privacy issues presented to the Privacy Office
• Design and deliver privacy compliance training programs
• Prepare and issue required notifications to clients, business partners, and government regulators in accordance with applicable laws
• Monitor the performance of the incident response program while taking appropriate steps to improve its effectiveness
• Act as an advisor to the business in all aspects of incident response
• Collaborate with other departments including the legal team, to direct compliance issues to appropriate existing channels for investigation and resolution
• Respond to cybersecurity and privacy incidents, complaints received from customers, third parties, regulators and areas of the business
• Assist with the investigation of such incidents in a consistent, uniform manner
• Manage a team of Sr. Analysts responsible for handling day-to-day and large privacy incidents
• Collaborate with Privacy Legal and Compliance Operations, IT, Cigna Information Protection, and Enterprise Risk Management
• Lead key client relationships to ensure all contractual and costly performance guarantees are met.
Requirements:
• Bachelor’s degree
• 5+ years of experience managing large privacy incidents
• Healthcare and/or PBM privacy and compliance experience required
• Demonstrated experience leading teams and driving incident management processes is needed
• Strong analytical, communication, and interpersonal skills; proven ability to work cross-functionally and influence stakeholders
• Knowledge of State and Federal breach notification laws, including HIPAA
• Demonstrated competency with privacy management software and incident tracking tools
• Ability to manage multiple priorities in a fast-paced, matrixed environment and adapt to evolving regulatory requirements.
Benefits:
• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
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