Job Title: Mortgage Servicing Analyst
Company: MLD Mortgage Inc. dba The Money Store
Employment Type: Full-Time, Hourly
Location: Remote
Reports To: Mortgage Servicing Manager
Position Overview
MLD Mortgage Inc., doing business as The Money Store, is seeking a highly experienced Mortgage Servicing Analyst to support the oversight, performance, and operational execution of our servicing portfolio. This role plays a key function in managing subservicer performance, ensuring compliance with investor and regulatory requirements, and driving portfolio performance through data-driven insights.
The ideal candidate brings deep mortgage servicing expertise, hands-on experience with subservicer oversight, and the ability to communicate effectively with internal stakeholders and external servicing partners.
Key Responsibilities
- Support and monitor subservicer performance, including SLA adherence, operational quality, and borrower experience
- Act as a liaison between The Money Store and subservicing partners to resolve escalations and operational issues
- Analyze and support core mortgage servicing functions, including: - Loan Boarding
- Escrow Administration
- Customer Service
- Collections and Default Management
- Loss Mitigation
- Investor Reporting (FNMA, GNMA, Freddie Mac)
- MERS processes
- Review servicing data, scorecards, and reports to identify trends, risks, and improvement opportunities
- Assist in oversight of compliance with agency, investor, and regulatory requirements
- Interface with borrowers, loan officers, and senior management to provide insights and resolve issues
- Support servicing strategy, retention initiatives, and portfolio performance optimization
- Participate in audits, performance reviews, and ongoing governance of subservicing relationships
Qualifications
- Minimum 10 years of mortgage servicing experience
- Demonstrated experience in subservicer oversight or third-party servicing management
- Strong understanding of end-to-end mortgage servicing lifecycle
- Experience with agency servicing (FNMA, GNMA, Freddie Mac preferred)
- Familiarity with servicing systems (MSP or equivalent)
- Strong analytical, problem-solving, and organizational skills
- Excellent verbal and written communication skills
- Ability to work independently in a remote environment and manage competing priorities
Preferred Skills
- Experience managing servicing SLAs and scorecards
- Exposure to MS Office , MSP, Monday.com
- Knowledge of regulatory and compliance frameworks impacting mortgage servicing
- Experience working in a privately labeled servicing or subservicing environment
Why Join The Money Store
- Key role in managing and optimizing a growing servicing portfolio
- Direct exposure to servicing strategy and executive leadership
- Fully remote work environment
- Competitive compensation aligned with experience