Job Overview:
- Start Date: Immediate openings available
- Company: Fever
- Position: Night Shift Customer Service Agent (English)
- Location: Remote (must reside in Spain)
- Compensation: Competitive salary
About Us:
Fever is the leading global live-entertainment discovery tech platform, dedicated to democratizing access to culture and entertainment. We inspire a global community of over 125M people through personalized and curated experiences in their local city, while empowering entertainment and event creators to reach new audiences and enhance their experience.
Job Description:
As a Night Shift Customer Service Agent, you will be the face of Fever, providing exceptional service to our customers through phone, email, and social media. You will resolve incidents, manage incoming calls and chats, and provide accurate information using the right methods and tools.
Key Responsibilities:
- Provide customer service support via phone, email, and social media
- Manage and efficiently handle incoming calls and chats
- Provide accurate, valid, and complete information using the right methods/tools
- Handle customer complaints and provide solutions and alternatives within time limits
- Follow communication procedures, guidelines, and policies
- Go above and beyond to engage customers and provide a memorable experience
- Collaborate with the Operations Department on incident resolutions
Requirements:
- Previous experience in User Support or Customer Service positions (highly valuable)
- Previous experience using Zendesk (preferred)
- High English level (oral & written) and fluent in Spanish or English
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks
- Excellent communication and interpersonal skills
- Solution-oriented and reliable professional with attention to detail
- Flexible and adaptable with excellent time-management skills
- Candidates must reside in Spain
What We Offer:
- Home office
- Great work environment with a young, international team of talented people
- Possibility to receive part of your salary in advance through Payflow
- 40% discount on all Fever events and experiences
- Health Insurance
- Gympass Membership
Schedule:
- Night shift: 00:00 am - 8:00 am (5 days/week) with a 30-minute break
How to Apply:
Ready to join our dynamic team? Click the link below to apply now!
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Fever is committed to creating an inclusive and diverse workspace. We encourage everyone to apply!
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