Are you a customer service enthusiast with a passion for technology and a knack for providing top-notch support? Do you enjoy working in a fast-paced environment and have excellent communication skills? If so, we invite you to join our team as a Part-time Chat Specialist at blithequark in College Station, TX.
**About blithequark**
blithequark is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in today's digital landscape by providing exceptional customer experiences. As a Part-time Chat Specialist, you will play a vital role in helping us achieve this mission by providing timely and accurate support to customers via online chat.
**Job Summary**
We are seeking a highly motivated and customer-focused individual to join our team as a Part-time Chat Specialist. As a key member of our support team, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. If you have a passion for customer service, enjoy working in a fast-paced environment, and have excellent communication skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Part-time Chat Specialist, your key responsibilities will include:
* Handling a wide variety of customer inquiries via online chat, including questions about automotive and recreational vehicle sales, service, finance, and general dealership information
* Providing accurate and timely information about products and services via online chat
* Narrowing down on appointment information to schedule appointments
* Developing and maintaining a knowledge base of the ever-evolving products and services
* Capturing customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Collaborating with other team members to ensure seamless support and excellent customer experiences
**Qualifications**
To be successful as a Part-time Chat Specialist, you will need to possess the following qualifications:
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
* Ability to type at least 35 WPM, with 40 and above preferred
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience a plus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
**Requirements**
To be considered for this role, you must be able to:
* Attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST
* Work 5-hour time blocks daily after completing training
* Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred
* Possess a positive and professional demeanor
* Demonstrate excellent written and verbal communication skills
* Adapt to change and enjoy a quick-paced work environment
* Have gaming experience, which is preferred but not required
**Benefits**
As a Part-time Chat Specialist at blithequark, you will enjoy a range of benefits, including:
* Great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center
* Wide variety of sports and social leagues to participate in after work
* Volunteering initiatives through our Associate Foundation
* A non-smoking environment that promotes a healthy lifestyle
* Opportunities for career growth and development in a dynamic and innovative company
**Work Environment**
Our College Station office is a relaxed, yet professional and fun environment to work in. We are committed to providing a supportive and inclusive workplace culture that values diversity, equity, and inclusion. As a Part-time Chat Specialist, you will be part of a team that is passionate about delivering exceptional customer experiences and making a positive impact in the automotive and recreational vehicle industries.
**Compensation**
We offer competitive compensation and benefits packages to our Part-time Chat Specialists. While we do not disclose specific salary information, we can assure you that our compensation packages are designed to recognize and reward your hard work and dedication.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for technology and a knack for providing top-notch support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications.
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace culture that values diversity, equity, and inclusion.
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