About the position
Responsibilities
• Provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• Conduct danger assessment and creates safety plans based on each client's individual case and needs.
• Provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• Make CPS and APS reports as required and needed.
• Keep accurate client and hotline data/records for monthly reports.
• Communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
• Communicate with HAWC’s answering service to relay and respond to messages.
• Communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
• Attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• Conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• Provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.
Requirements
• High school diploma or equivalent
• Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
• A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
• Excellent attention to details
• Demonstration of professional objectivity and appreciation for confidential information
• Ability to follow instructions and to adhere to policies and procedures
• Ability to prioritize tasks to meet individual and team deadlines
• Has a growth mindset and is a good team player
• Strong communication skills, both verbally and in writing.
Nice-to-haves
• Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
Benefits
• 401K match
• Employee Assistance Program
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