Join Our Team: Elevate Customer Experience as a Part-Time Customer Service Lead
At Burlington Stores, Inc., we're not just a retail company; we're a community of passionate individuals dedicated to making a difference in the lives of our customers, colleagues, and the communities we serve. As a rapidly growing brand, we're committed to providing an exceptional shopping experience, and we're looking for talented individuals to join our team. If you're a motivated and customer-focused leader with a passion for retail, we invite you to explore the opportunity to become our Part-Time Customer Service Lead.
About Us
Burlington Stores, Inc. is an off-price retailer committed to delivering high-quality, affordable products to our customers. With a diverse range of products, from clothing and home goods to toys and electronics, we cater to a wide range of tastes and preferences. Our stores are designed to provide a welcoming and inclusive shopping environment, and we're dedicated to fostering a culture of diversity, equity, and inclusion. As an equal opportunity employer, we believe in creating a workplace where everyone can thrive and grow.
Job Overview
As our Part-Time Customer Service Lead, you'll play a critical role in driving customer satisfaction and loyalty. Under the guidance of our Assistant Store Manager and Customer Service Supervisor, you'll lead day-to-day customer service initiatives, inspire and motivate our associates to deliver exceptional service, and ensure a customer-first focus is always top of mind. You'll be the face of our company, interacting with customers to create a positive shopping experience, proactively solving problems, and driving a consistently great experience for all our customers.
Key Responsibilities
- Lead by Example: Model our company core values, Our Burlington philosophy, and back of house standards to inspire and motivate our associates to deliver exceptional customer service.
- Customer-First Focus: Drive improvement in friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers.
- Front End Leadership: Maintain a neat and orderly front end area, troubleshoot issues with registers and transactions, and ensure a seamless shopping experience for our customers.
- Team Management: Coordinate meal and break periods, monitor schedule adherence, and ensure our team is well-equipped to deliver exceptional customer service.
- Problem-Solving: Proactively solve customer complaints and issues in a professional and efficient manner, ensuring a positive shopping experience for all our customers.
Requirements and Qualifications
Essential Qualifications
- Strong leadership skills and ability to inspire and motivate a team.
- Excellent communication and interpersonal skills.
- Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Physical ability to lift and move boxes weighing 40 lbs. or more, as well as stand and walk for extended periods.
- Passion for delivering exceptional customer service and creating a positive shopping experience.
Preferred Qualifications
- Previous retail leadership experience.
- Knowledge of customer service principles and practices.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Familiarity with our company culture and values.
What We Offer
At Burlington Stores, Inc., we believe in rewarding our associates for their hard work and dedication. As a Part-Time Customer Service Lead, you'll enjoy:
- Competitive Compensation: A competitive hourly wage of $13 per hour.
- Flexible Hours: A part-time schedule that allows for work-life balance.
- Associate Discount: Exclusive discounts on our products.
- Benefits Package: Eligibility for our benefits package, including medical coverage and a 401(k) plan, based on hours worked.
- Paid Time Off: Up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
- Career Growth Opportunities: Training and development opportunities to help you grow with our company.
Why Join Our Team?
At Burlington Stores, Inc., we're not just a company; we're a community of passionate individuals dedicated to making a difference. As a Part-Time Customer Service Lead, you'll have the opportunity to:
- Make a Difference: Create a positive impact on our customers, colleagues, and the communities we serve.
- Grow with Us: Take advantage of training and development opportunities to advance your career.
- Be Part of a Dynamic Team: Work with a diverse and inclusive team that's passionate about delivering exceptional customer service.
- Enjoy a Fun and Inclusive Work Environment: Be part of a company culture that values diversity, equity, and inclusion.
Ready to Apply?
If you're a motivated and customer-focused leader with a passion for retail, we encourage you to apply now! We're excited to review your application and discuss how you can contribute to our team's success.
Don't miss this opportunity to join our team and elevate your career. Apply today and become a part of our Burlington Stores, Inc. community!
Apply Now