Job Description:
• Deliver high-quality programs and services for assigned clients, ensuring projects are completed on time and within budget.
• Serve as the main point of contact for client engagements, building strong relationships with client project managers and senior sponsors.
• Coordinate and onboard new projects, involving relevant team members (e.g., Senior Learning Managers, faculty, facilitators) to ensure successful delivery.
• Manage project risks and scope, proactively addressing issues before they arise.
• Identify business development opportunities and refer them to the Relationship Manager.
• Implement solutions that align with client needs, leveraging leadership development expertise.
• Engage thought leaders and facilitators to deliver program design and content.
• Discuss instructional design and learning objectives to ensure program effectiveness.
Requirements:
• 5+ years of experience in client-facing project management in an educational environment or professional services firm.
• Strong planning and organizational skills to manage complex projects and schedules.
• Proven project management expertise with the ability to monitor progress and adapt to change.
• Customer-focused decision-making to ensure high-quality outcomes.
• Clear communication and status updates to keep teams informed and projects on track.
• Ability to interpret project data and recommend improvements for success.
• Domain knowledge relevant to leadership development and client engagement.
• Proficiency required with MS office products such as MS PowerPoint, Word, and Excel.
• Experience with collaborative technologies such as WebEx and MS Teams.
• Strong business acumen skills.
• Relationship-oriented. Customer-focused. Willing to go the extra mile to delight clients.
Benefits:
• Professional development opportunities
• Flexible work arrangements