This is a remote position.
Schedule:- Thursdays to Mondays, 9:00 am to 6:00 pm, Kissimmee, FL, USA, Eastern Time (with 1 hour of unpaid break)
- 40 hours per week
Client Overview:
Become an integral part of a successful vacation rental management company that creates unforgettable experiences for travelers while maximizing property owner returns. This innovative hospitality business operates across multiple premier booking platforms and prides itself on exceptional guest service, seamless property operations, and cutting-edge remote work integration. You’ll join a team that values communication, problem-solving, and delivering five-star experiences in the rapidly growing short-term rental industry.
Job Description:
Step into the exciting world of hospitality as the primary point of contact for guests and the operational hub for property management activities. This dynamic full-time remote role puts you at the center of guest relations, where you’ll ensure smooth arrivals, resolve challenges with creativity and professionalism, and coordinate with local teams to maintain pristine property standards. You’ll be the voice of the company, handling real-time communications through professional phone systems while managing the complete guest journey from booking to checkout.
Responsibilities:- Serve as primary guest liaison handling all correspondence and communication across multiple platforms
- Resolve guest issues promptly and professionally to ensure exceptional experiences
- Coordinate maintenance requests and property repairs with local service teams
- Manage cleaning schedules and property preparation between guest stays
- Handle incoming calls through professional Vonage phone system with dedicated extension
- Oversee guest arrivals, departures, and check-in processes for seamless transitions
- Support comprehensive property management operations across Airbnb, VRBO, and other platforms
- Provide weekend coverage during peak guest activity periods
Requirements
- Experience in property management, hospitality, or customer service industries
- Exceptional communication skills with ability to handle challenging situations professionally
- Proven multitasking abilities with strong prioritization and organizational skills
- Familiarity with Airbnb, VRBO, or similar vacation rental platforms preferred
- Comfort with phone systems, apps, and technology integration
- Flexibility to work weekends and non-traditional hours as needed for guest coverage
- Strong problem-solving skills with guest-focused mindset
- Commitment to long-term employment in a growing hospitality business
Benefits
Independent Contractor Perks: - HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
ZR_24670_JOBOriginally posted on Himalayas
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