Note: The job is a remote job and is open to candidates in USA. MKS Inc. is seeking an Associate Customer Relations Specialist to serve as a critical link between customers, sales teams, and internal departments. The role involves handling customer inquiries, processing orders, and ensuring a seamless customer experience.
Responsibilities
- Maintaining direct contact with customers before and after sales to ensure high level of customer satisfaction
- Providing price quotations
- Collaborating with sales and product marketing to ensure we’re offering latest product
- Maintaining current customer part number revision and cross reference
- Maintaining customer OTD (on time delivery) analysis
- Work cross-functionally with internal departments to meet customer requirements
- Wide range of customer service functions included but not limited to:
- Order entry, returns, credits, delivery schedules, and MRP updates
- Maintaining weekly alignment with Customer portals and MKS ship schedule
Skills
- 0-2 years of related experience
- Strong communication and interpersonal skills
- Strong problem-solving skills with the ability to resolve complex issues
- Bachelor's Degree preferred
- Ability to handle multiple tasks with strong attention to detail
- Familiarity with CRM tools (such as Oracle) is a plus
- Familiarity with Customer portals preferred
- Microsoft Excel proficiency
Benefits
- Health insurance coverage (medical, dental and vision)
- 401(k) with company match
- Life and disability insurance
- 11 paid holidays
- Sick time
- 15 paid vacation days
- [6 weeks fully paid] parental leave
- Adoption assistance
- Tuition reimbursement
- [and for participation in any stock programs, signing bonus, etc.]
Company Overview
MKS enables technologies that transform our world. It was founded in 1961, and is headquartered in Andover, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.mks.com.Company H1B Sponsorship
MKS Inc. has a track record of offering H1B sponsorships, with 2 in 2025, 6 in 2024, 5 in 2023, 8 in 2022, 6 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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