[Remote] Associate Customer Success Manager (North East area)

Note: The job is a remote job and is open to candidates in USA. Age of Learning is the leading developer of engaging and effective Pre-K through 5th grade learning resources. The Customer Success Associate role involves providing support to customers, building relationships, and ensuring successful implementation of educational programs. Responsibilities • Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support • Build strong working relationships with educators, administrators, and program leaders • Conduct routine customer outreach to support adoption, usage, and engagement • Assist with onboarding processes by preparing materials, coordinating setup, and supporting training sessions led by CSMs • Lead introductory or “refresher” product trainings as proficiency increases • Document onboarding milestones and ensure customers are progressing toward successful implementation • Log, track, and resolve customer issues while ensuring a smooth handoff to technical teams when needed • Identify recurring issues and surface insights to improve internal processes and customer experience • Monitor customer usage data to identify trends and potential risks • Contribute to customer health reporting and flag at-risk accounts to the Customer Success Manager team • Maintain accurate and up-to-date CRM documentation (Salesforce, HubSpot, etc.) • Partner closely with CSMs to support account planning, customer communications, and success strategies • Work with Product, Support, and Implementation teams to advocate for customer needs • Participate in team meetings, process improvement initiatives, and training sessions Skills • Excellent active listening and communication skills • Experience implementing (vendor or customer) cloud-based, platform products • 1-2 years experience required in K-12 school district instructional roles • Strong demonstrated service-delivery experience with educational SaaS solutions • Excellent written and verbal communication and interpersonal skills • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions • Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users • Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously • Detail-oriented, with strong organizational skills • Ability and willingness to travel 30-40% average and up to 50% during peak, back-to-school period (August - October) • This is a remote position. Location preference in the North East area Benefits • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Company Overview • Age of Learning provides a comprehensive and engaging online curriculum for pre-k, kindergarten, elementary, and middle school programs. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 201-500 employees. Its website is http://www.ageoflearning.com. Company H1B Sponsorship • Age of Learning has a track record of offering H1B sponsorships, with 9 in 2025, 4 in 2024, 13 in 2023, 12 in 2022, 17 in 2021, 16 in 2020. Please note that this does not guarantee sponsorship for this specific role.