Note: The job is a remote job and is open to candidates in USA. Ambry Genetics is a company that specializes in genetic testing and support services. They are seeking a Billing Support Representative I to serve as the primary contact for billing inquiries from patients, clients, and payors, providing assistance with billing-related issues and ensuring timely support.
Responsibilities
- Provide support to clients and patients in a timely and professional manner
- Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
- Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
- Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
- Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
- Review, identify, and process documents appropriately
- Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
- Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
- Demonstrate the following skills and abilities:
- Organize and attach documents to its corresponding case
- Real-time direct client communication
- Inter-departmental communication and coordination
- Preliminary billing and insurance knowledge
- Communicate intermediate knowledge of Ambry products and systems to internal teams
- Other duties as assigned
Skills
- 1+ years of experience in billing support
- Possesses a high school degree or higher
- Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
- Excellent telephone and communication skills
- Capable of excelling within a team environment
- Capable of accomplishing workload and additional projects with no supervision
- Ability to communicate effectively
- Attention to detail
- Ability to prioritize work
- Working knowledge of standard office equipment (printers, fax machines, phone systems, office software and internet)
- Flexibility regarding job assignments
- Working knowledge of Microsoft Office, Google Chrome, and internet usage required
- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Certificates, Licenses, Registrations- none required
- Bachelor's degree preferred, but not required
- Salesforce or other case management software preferred
Benefits
- Short-Term Incentive Plan with the target at 3% of your annual earnings
Company Overview
Ambry leads in clinical genetic diagnostics and genetics software solutions. It was founded in 1999, and is headquartered in Aliso Viejo, California, USA, with a workforce of 501-1000 employees. Its website is http://www.ambrygen.com/.
Apply Now