Note: The job is a remote job and is open to candidates in USA. TriVerity, a Velera Company, is seeking a Collection Representative II to manage a portfolio of charged-off accounts. This role involves utilizing collection strategies, negotiating payment arrangements, and ensuring compliance with regulatory policies while assisting consumers in resolving their debts.
Responsibilities
- Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts
- Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater
- Utilize various collection strategies and skip tracing techniques to locate right parties when necessary
- Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions
- Identify and provide resources to assist members in resolving their obligations
- Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections
- Establish and maintain payment arrangements consistent with company standards
- Dorm, close, and make recommendations on accounts in line with established guidelines
- Make second voice calls as necessary to assist other collectors
- Follow up on specific accounts that meet department criteria to ensure all work has been completed
- Evaluate accounts where resolution is not possible and recommend for further review when appropriate
- Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges
- Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies
- Accurately and promptly document all account activity
- Perform other duties as assigned
Skills
- Minimum (1) year collections or sales experience preferred
- High school education or GED equivalent
Benefits
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
Company Overview
- Velera provides financial technology and processing solutions for credit unions. It was founded in 1977, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.velera.com.