Note: The job is a remote job and is open to candidates in USA. Terminix, a member of the Rentokil family, is a global leader in Pest Control and other services. They are seeking a Collections Representative responsible for assisting the collections team with account management, customer inquiries, and payment plans.
Responsibilities
- Handle telephone collections on past due accounts receivables
- Implement and monitor payment plans
- Responsible for call handling and chargebacks
- Responsible for quality assurance monitoring
- Assist with special requests for both internal and external customers
- Contact customers as needed in an effort to resolve account issues
- Document activity and maintain follow up on all accounts
- Respond to customer AR calls with regards to account inquiries
- Provide documentation to customers requesting invoices, statements, etc
Skills
- Minimum 1 years experience in an office environment performing data entry or other computer-based work required; strongly prefer prior experience with accounts payable/receivable or general bookkeeping
- Knowledge of billing procedures and collections techniques
- Must have knowledge of collections and ability to work in a fast-paced environment
- Must be proficient in Microsoft Office (Word, Excel, etc.)
- Have a working knowledge of FDCPA and GLB Privacy Act
- Strong communication and interpersonal skills
- Strong attention to detail and high level of accuracy
- Ability to maintain a high level of confidentiality and professionalism
- Excellent organizational skills
- Be able to work as a team and independently
- Must be comfortable working with set goals and KPIs
- Ability to produce results in a fast-paced and challenging environment
- Display critical thinking skills with the ability to 'think outside the box'
- High School Diploma OR GED required
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview
Terminix specializes in providing residential and commercial pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.terminix.com/.
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