Note: The job is a remote job and is open to candidates in USA. TicketNetwork has served the ticketing and event industry since 2002, providing customizable solutions and expertise. They are seeking a Contact Center Associate I to field inbound support calls and emails, resolve first level support issues, and act as a liaison between clients and internal teams.
Responsibilities
• Fielding inbound support calls and emails, with the intent of resolving all first level support
• Contacting supply teams via telephone to discuss and confirm delivery details, and updates
• Relaying delivery information to clients
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
• Fields inbound support calls for partner sites
• Troubleshooting and answering general questions related to client ticket requests
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
• Coordinates delivery updates with clients
• Communicates with other internal departments as necessary
• Other tasks as assigned by management
Skills
• At least one year of experience working in a high volume call center job
• At least one year of experience in a professional customer service position
• This position is 100% remote. Candidates must have a home office setup to be able to work remotely
• At least one weekend day (Saturday or Sunday) required
Company Overview
• TicketNetwork is a provider of ticketing services for sports, concerts, theater etc. It was founded in 2002, and is headquartered in South Windsor, Connecticut, USA, with a workforce of 501-1000 employees. Its website is http://www.ticketnetwork.com.
Company H1B Sponsorship
• TicketNetwork has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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