Overview of the Opportunity
Workwarp, in partnership with Amazon Web Services (AWS), is seeking a dynamic and seasoned Remote Customer Practice Manager to spearhead enterprise‑level cloud transformation initiatives across the United States. This role is focused on the AMER‑US‑CST territory and sits at the intersection of sales, professional services, and strategic advisory. As a trusted partner to some of the world’s most innovative companies, you will drive measurable business outcomes, shape multi‑year roadmaps, and unlock the full potential of AWS’s expansive portfolio.
Key Highlights
- Company: Workwarp (partnering with AWS)
- Start Date: Immediate openings – join a fast‑growing team today
- Employment Type: Fully remote (work‑from‑home) with occasional travel (up to 50% of your time) to client sites
- Compensation: Competitive base salary + performance‑based incentives, equity options, and comprehensive benefits
- Location: Anywhere in the United States (remote)
About Amazon Web Services (AWS)
AWS is the world’s most comprehensive and broadly adopted cloud platform, serving millions of customers—from bold startups to Fortune 500 enterprises. Since its inception, AWS has continually reinvented the way organizations innovate, scale, and secure their digital operations. The AWS Professional Services organization (ProServe) partners with customers to design, build, and migrate complex workloads, ensuring rapid time‑to‑value and sustained operational excellence.
At AWS, diverse experiences are celebrated. Whether you follow a traditional career trajectory or have taken an unconventional path, your unique perspective is valued. The organization fosters an inclusive culture where curiosity, continuous learning, and employee‑led affinity groups such as Conversations on Race and Ethnicity (CORE) and AmazeCon empower individuals to bring their authentic selves to work.
Why Join the AWS Professional Services Team?
- Impact at Scale: Directly influence the digital transformation journeys of industry‑leading enterprises.
- Mentorship & Career Growth: Access to world‑class training, certification pathways, and a robust mentorship ecosystem.
- Work‑Life Harmony: Flexible remote work arrangements, generous paid time off, and a culture that respects personal commitments.
- Innovation Ecosystem: Collaborate with the brightest engineers, solution architects, and product specialists across AWS.
- Recognition & Rewards: Competitive compensation, performance bonuses, stock grants, and a comprehensive benefits package.
Role Summary
The Customer Practice Manager (CPM) serves as a trusted advisor and strategic catalyst for AWS customers, guiding them through end‑to‑end cloud adoption, migration, and optimization initiatives. You will own the full lifecycle of professional‑services engagements—from opportunity identification and deal structuring to delivery oversight and post‑implementation success. By aligning AWS’s platform capabilities with customers’ business goals, you will accelerate revenue growth, deepen customer relationships, and cement AWS as the long‑term technology partner of choice.
Key Responsibilities
- Strategic Roadmap Development: Co‑create and maintain multi‑year cloud transformation roadmaps that align with customers’ financial, operational, and innovation objectives.
- Business Outcome Leadership: Articulate and quantify the value of AWS services, demonstrating accelerated outcomes such as cost reduction, time‑to‑market, and revenue expansion.
- Account & Pursuit Planning: Partner with the AWS account team to design unified account plans and pursuit strategies that leverage both platform and professional‑services revenue streams.
- Executive Relationship Management: Build and nurture senior‑level relationships across technology and business functions, securing executive sponsorship for transformation programs.
- Cross‑Functional Collaboration: Serve as the nexus between internal AWS teams—Partner team, Global Services, Finance, Legal, and the broader #OneTeam ecosystem—to ensure seamless deal execution.
- Deal Structuring & Negotiation: Lead complex deal negotiations, aligning contract terms with customer goals while protecting AWS’s professional‑services business model.
- Delivery Excellence: Oversee the execution of professional‑services engagements, ensuring projects are delivered on time, within scope, and with measurable business impact.
- Revenue & Booking Accountability: Meet or exceed annual booking targets, driving both professional‑services and platform revenue in the assigned territory.
- Thought Leadership & Knowledge Sharing: Contribute to best‑practice repositories, mentor junior colleagues, and champion innovative approaches across the Global Services organization.
Essential Qualifications
- Minimum 8 years of experience in enterprise‑level consulting, professional services, or solution selling, preferably within cloud, digital transformation, or technology services.
- Proven track record of managing large, complex, multi‑year engagements with Fortune 500 or comparable enterprises.
- Demonstrated ability to develop and sell strategic roadmaps that translate technology investments into tangible business outcomes.
- Strong executive presence and experience influencing C‑suite stakeholders across technology and business domains.
- Excellent verbal and written communication skills, with the ability to craft compelling business cases and presentation decks.
- Solid understanding of AWS core services (compute, storage, databases, analytics, AI/ML, security) and how they can be architected to solve enterprise challenges.
- Experience navigating internal cross‑functional processes—including finance, legal, and compliance—to close high‑value deals.
- Self‑driven, high bias for action, and comfortable operating in a fast‑paced, ambiguous environment.
Preferred Qualifications
- Advanced degree (MBA, MS in Computer Science, or related field) or equivalent professional certifications (e.g., AWS Certified Solutions Architect – Professional, AWS Certified DevOps Engineer).
- Prior experience working directly within AWS or another major cloud provider’s professional‑services organization.
- Hands‑on technical background (e.g., solutions architecture, software development) that enables deep dive discussions with technical teams.
- Familiarity with industry‑specific regulations (e.g., HIPAA, GDPR, PCI‑DSS) and how AWS helps customers achieve compliance.
- Proven ability to mentor and develop junior team members, fostering a collaborative and high‑performance culture.
Core Skills & Competencies
- Strategic Thinking: Ability to see the bigger picture, synthesize market trends, and align them with customer objectives.
- Consultative Selling: Expertise in uncovering pain points, framing solutions, and guiding customers through complex buying cycles.
- Project Management: Proficiency in managing timelines, resources, and risk while delivering high‑quality outcomes.
- Financial Acumen: Comfort with budgeting, forecasting, and constructing ROI models that resonate with finance teams.
- Collaboration: Strong partnership mindset, leveraging internal networks to drive cross‑functional success.
- Adaptability: Thrives in a constantly evolving technology landscape, quickly assimilating new services and features.
- Communication: Persuasive storytelling ability, both in-person and virtually, to inspire confidence and commitment.
Career Growth & Learning Opportunities
At AWS, your career trajectory is limited only by your ambition. As a Customer Practice Manager, you will have access to:
- Structured career pathways that lead to senior leadership roles such as Director of Professional Services or VP of Cloud Transformation.
- Sponsored certifications—including AWS Certified Advanced Networking, Security, and Machine Learning tracks—to deepen technical expertise.
- Leadership development programs, mentorship circles, and executive coaching to hone strategic influencing skills.
- Opportunities to work on high‑visibility, cross‑industry initiatives that shape the future of cloud adoption worldwide.
- Involvement in internal innovation labs, hackathons, and thought‑leadership forums that foster continuous improvement.
Work Environment & Company Culture
Our remote‑first philosophy empowers you to work from anywhere while staying tightly connected to a vibrant global community. The AWS culture is built on four pillars:
- Customer Obsession: We relentlessly focus on delivering value to our customers.
- Invent & Simplify: Innovation is encouraged, and we strive to make complex problems simple.
- Earn Trust: Transparency, integrity, and respectful collaboration are non‑negotiable.
- Learn & Be Curious: Continuous learning is celebrated through internal training, conferences, and knowledge‑sharing platforms.
Our inclusive employee‑resource groups (ERGs) such as Women in Technology, Veterans@AWS, and LGBTQ+ provide safe spaces for networking, advocacy, and personal growth. Regular virtual socials, town‑halls, and wellness initiatives ensure you feel connected, supported, and valued.
Compensation, Perks & Benefits
While the exact compensation package will be tailored to experience and market benchmarks, you can expect:
- Competitive base salary with performance‑based quarterly bonuses.
- Equity grants that align your success with AWS’s long‑term growth.
- Comprehensive health, dental, and vision coverage for you and eligible dependents.
- Generous 401(k) matching program and financial wellness resources.
- Paid parental leave, paid time off, and flexible work‑hour policies to support work‑life harmony.
- Professional development stipend for certifications, conferences, and continued education.
- Wellness benefits including virtual fitness classes, mental‑health counseling, and employee assistance programs.
How to Apply
If you are passionate about guiding industry‑leading organizations through transformative cloud journeys and thrive in a fast‑paced, client‑centric environment, we want to hear from you. Click the link below to submit your application, resume, and a brief cover letter outlining why you’re the perfect fit for this role.
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Final Call to Action
Even if you feel you don’t meet every single requirement, we encourage you to apply. Diverse perspectives fuel innovation, and AWS is committed to building a workforce that reflects the world we serve. Join us, and together we’ll shape the future of cloud‑driven business value.
Apply Now