[Remote] Customer Service Representative I

Note: The job is a remote job and is open to candidates in USA. SelectQuote Insurance Services is a company that provides solutions to help consumers protect their valuable assets. The Pharmacy Customer Service Representative I will serve as a primary point of contact for patients, assisting with inquiries related to pharmacy services and ensuring a high level of customer satisfaction through effective communication and problem-solving skills. Responsibilities - Answers incoming calls from patients caregivers physicians hospitals and referral sources/ affiliated partners and respond to questions while researching required information and using all available resources - Assists approximately 50-60 inbound/outbound customers physicians and provider calls per day in a busy call center/ pharmacy environment - Answer patient’s questions/concerns regarding their medications and submit follow up tickets to other departments as need - Follows up with customers or expediting calls to the appropriate channels - Provides patients with order status updates (fulfillment & delivery) proof of deliveries insurance verifications and price quotes/copay information - Identifying and resolving patient billing complaints - Processing and posting credit card payments - Correct and resubmit claims to third party insurance - Accurate data entry of all patient demographic information insurance and prescription refills - Resolution of insurance adjudication billing or medication fulfillment issues - Communicates with production team (order entry fulfillment and clinical) to engage compliance and address any questions or concerns as noted during patient communication - Proactively investigates and resolves patient related issues to ensure maximum patient retention and high standards of customer service - When necessary follows up with customers or expediting calls to appropriate channels - Documents all patient calls in SelectCare 3.0 Pioneer Smartsheets and anywhere else notes must be duplicated - Accepts direction from CSR Supervisor Pharmacists and Leadership regarding various elements of the MMP Program - Enters and retrieves data from the pharmacy operating systems and customer relationship management systems - Move accounts through patient lifecycle workflow - Work special projects on an ad hoc basis Skills - High school diploma or GED required - 0-1 years of experience required - Service oriented high degree of interpersonal communication and organizational skills - High attention to detail quality problem solving and organization - Displays a future-focused mindset aimed at bringing ideas and solutions to team challenges - Strong analytical and critical thinking skills - Demonstrates appropriate written and oral communication skills - Strong team player - Ability to keep track of multiple tasks - Reliable outgoing and highly effective at relating to others - A professional attitude is a must - Ability to effectively interact with all levels of management associates clients and general public - Intermediate technology skills & the ability to multi-task - Understand and maintain confidentiality regarding patient medications and illnesses (HIPAA) - Customer Service/Client Relations Experience preferred - Call Center Experience preferred - Home healthcare nurse/aide or as a pharmacy/medical technician experience helpful Benefits - Competitive Medical, Dental, and Vision Insurance - HSA/FSA - Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability - Voluntary Life Insurance for Self, Spouse and Dependent - Company-paid Basic Life Insurance and Long Term Disability - Retirement plan and Employer match contribution with Profit Share - Tuition Reimbursement program - Company perks and Discount program - Engaging Wellness and Financial Education Resources - Employee Assistance Program - Incentive Plans Company Overview - We help you keep your promises by shopping many highly rated insurance companies to find you the right coverage at the right price. It was founded in 1985, and is headquartered in Overland Park, Kansas, US, with a workforce of 1001-5000 employees. Its website is http://www.selectquote.com.