Note: The job is a remote job and is open to candidates in USA. Johnson & Johnson MedTech is a leader in healthcare innovation, focusing on developing advanced treatments. The Customer Service Representative I role involves providing outstanding customer support, processing orders, and maintaining customer account information to facilitate effective service delivery.
Responsibilities
- Provide outstanding customer support by analyzing, processing and responding to customer and sales team needs
- Process orders and inquiries as needed, including those received via fax and email
- Promote our products through effective sales support and ongoing relationships with customers
- Advise customers on product availability and inventory status
- Assist the sales team with account inquiries and problems involving product quality, traffic carrier concerns, product availability, pricing and billing
- Maintain customer account information, assuring efficient billing and maintenance of all related paperwork
- Assist with team initiatives as required. Provide recommendation and alternatives on organizational improvements to facilitate cost reduction and improve business processes
Skills
- At least a year in customer service, order management, or supply chain experience — preferably in medical devices, healthcare, or life sciences
- Strong proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, basic formulas)
- Experience using ERP and CRM systems (major ERP platforms) and comfortable learning new systems
- Excellent verbal and written communication skills
- Strong analytical skills, attention to detail, and ability to prioritize under pressure
- Customer-focused with a collaborative mindset and strong stakeholder management skills
- Experience specifically with surgical or vision-care product portfolios
- Familiarity with allocation planning, demand/supply balancing, or inventory management tools
- Knowledge of regulatory and quality requirements for medical devices
Benefits
- Medical
- Dental
- Vision
- Life insurance
- Short- and long-term disability
- Business accident insurance
- Group legal insurance
- Consolidated retirement plan (pension)
- Savings plan (401(k))
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
- Caregiver Leave – 10 days
- Volunteer Leave – 4 days
- Military Spouse Time-Off – 80 hours
Company Overview
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology. It was founded in 1886, and is headquartered in New Brunswick, New Jersey, US, with a workforce of 10001+ employees. Its website is https://thenext.jnjmedtech.com.
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