Join our team as a Customer Success Manager and enjoy the freedom and flexibility of working from home while driving success for Amazon's top seller partners. We are seeking a highly skilled and motivated individual to fill this remote role, which offers a competitive salary and opportunities for professional growth. As a Customer Success Manager with Home and Lifestyle Amazon Merchant Services, you will work closely with Amazon's top seller partners to impact processes and plans across their businesses on Amazon.com, improving the end-user experience.
The H&L Amazon Merchant Services Group collaborates with merchants who sell products such as Home and Lifestyle (Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Yard and Garden, etc.). Our goals include providing the best merchant experience, a rewarding Customer Success Manager experience, and ultimately enhancing the experience of our end-users. You will be part of a team of 6-10 Customer Success Managers who work together to enhance, continuously improve, learn, and grow to support both sellers and Amazon's many customers.
Key Responsibilities:
- Act as the primary resource and internal advocate for seller issues, questions, requests, escalations, and concerns
- Identify, advise, and execute key seller needs across marketing, merchandising, and store networks across Amazon
- Communicate with multiple stakeholders to develop product knowledge on Amazon.com, monitor inventory stock positions, and track sales performance
- Analyze data from various sources and present recommendations to sellers on trends and opportunities
- Offer support and strategic business recommendations while working with internal teams to ensure operational execution
- Create and deliver reports to sellers tailored to their needs and key growth objectives
- Instruct sellers on tools, policies, processes, and relevant insights through Amazon programs and products
- Pitch promotional opportunities to help sellers drive revenue growth to meet their YoY objectives
- Engage with various internal stakeholders to issue resolve, surface defects, analyze and interpret data, and drive continuous improvement for your sellers and the organization
- Identify, tackle, and scale process improvements across the team and broader organization
- Manage complex account objectives, issues, and projects
Requirements:
- 3+ years of professional work experience
- Experience with Microsoft Excel
- Experience analyzing data and best practices to assess performance drivers
- Data analysis experience, including manipulating large datasets from complex systems and interpreting results
- Experience creating and implementing processes
- Experience influencing stakeholders
- Proficient in Excel
- Time management, prioritization, and problem-solving skills
- Solid written and verbal communication skills
- Ability to build professional relationships
- Experience quickly adapting to change and managing ambiguity
Preferred Qualifications:
- Bachelor's degree, Master's degree, or equivalent
- 3+ years of experience in account management, sales, marketing, buying, supply chain management, transportation, procurement, customer support, or consulting
- 3+ years in related industries, such as retail, hospitality, technology, consumer electronics, home goods, sporting goods, scientific products, industrial products, or telecom
- Experience with analytical and productivity tools, including or similar to: Tableau, Salesforce, Microsoft OneNote, SharePoint, and Oracle Business Intelligence
- E-commerce experience
- Data analysis experience
- Proven ability to learn tools and processes and then effectively use them to provide support
- Manage multiple tasks and needs in a fast-paced, deadline-driven environment
- Proven track record of taking ownership and driving results
- Solid attention to detail
- Exceptional problem-solving skills
- Comfortable working in a diverse group and contributing to an inclusive culture
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now
Apply Now