Note: The job is a remote job and is open to candidates in USA. QuoteIQ is seeking a dedicated and friendly Customer Support Representative to join their team on weekends. This part-time role involves providing customer support for their CRM platform, assisting users with questions, troubleshooting issues, and documenting common problems to improve support resources.
Responsibilities
- Provide responsive, friendly customer support via chat, email, and occasional phone calls during weekend hours
- Assist users with questions, troubleshoot issues, and help them navigate our CRM features
- Document common issues and work with our team to improve our support resources
Skills
- Previous customer service experience is a plus, especially in a tech or SaaS environment
- Comfortable learning and explaining software tools
- Strong communication skills and a problem-solving attitude
Company Overview
Fastest growing CRM for home & field service businesses. Mobile-first platform built by contractors, for contractors. $20M valuation. It was founded in 2022, and is headquartered in Savannah, Georgia, USA, with a workforce of 11-50 employees. Its website is https://MyQuoteIQ.com.
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