[Remote] Financial Aid Systems & Operations Analyst

Note: The job is a remote job and is open to candidates in USA. The University of Scranton is a Catholic and Jesuit university dedicated to the formation of students. They are seeking a Financial Aid Systems & Operations Analyst to support the administration and optimization of financial aid systems, ensuring compliance and operational accuracy across various programs.

Responsibilities

• Administer and coordinate the Banner Financial Aid module, including system configuration, implementation, testing, documentation, and training
• Coordinate annual aid-year setup processes, including roll procedures, parameter updates, table configuration, and system validation for regulatory compliance
• Manage financial aid system operations, including electronic data loads, file transmissions, and data exchanges with the U.S. Department of Education, state agencies, and other external partners – Configure, test, run, and support automated and manual financial aid packaging processes within Banner, ensuring awarding methodologies align with institutional policy, federal regulations, and enrollment management objectives
• Serve as the primary functional subject matter expert for Banner Financial Aid and related ERP platforms, supporting system functionality, optimization, and compliance
• Monitor, research, and implement system updates, including Banner releases, regulatory changes, patches, and enhancements
• Collaborate with Information Technology on system integrations, job scheduling, automation workflows, and enterprise process improvements
• Diagnose and resolve system issues in partnership with IT staff and external vendors to ensure continuity of operations
• Maintain data integrity across financial aid systems, identifying discrepancies and implementing corrective actions
• Ensure compliance with federal, state, and institutional financial aid regulations through system configuration and operational controls
• Develop, maintain, and distribute operational, management, and compliance reports using Banner, Argos, and related reporting tools
• Support internal audits, program reviews, reconciliations, and compliance monitoring activities
• Develop and maintain system documentation, procedural guides, and updates to the Financial Aid Policy and Procedure Manual

Skills

• Bachelor's degree required
• Minimum of three (3) years of relevant experience
• Experience with Ellucian Banner or comparable higher education ERP
• Demonstrated experience with system configuration, troubleshooting, and process automation
• Ability to manage multiple priorities in a complex regulatory and technical environment
• Maintain knowledge and proficiency with technological skills required for performance of general and program specific duties used for the administration of financial aid
• Maintain knowledge and proficiency of federal, state and institutional aid programs, including compliance and regulations through participation in training seminars, webinars and attendance at conferences
• Proficient user of MS Office (Word, Excel, Power Point) proficiency
• Knowledge and ability with large data base systems, e.g. Banner Sevis
• Excellent organizational skills
• Must maintain highest levels of accuracy and attention to detail
• Excellent verbal and written communications skills
• The ability to multi-task in a fast paced environment
• Knowledge of common office procedures including telephone etiquette
• The ability to uphold human dignity and respect by recognizing each person's worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University's Catholic and Jesuit mission
• Master's degree preferred
• Experience with Ellucian Banner Financial Aid
• Strong understanding of federal, state, and institutional financial aid regulations and processes
• Experience with data reporting tools (e.g., Argos, SQL, or equivalent reporting platforms)

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