[Remote] Fraud Operations Specialist

Note: The job is a remote job and is open to candidates in USA. Aditi Consulting is seeking a Fraud Operations Specialist to manage customer authentication and fraud investigations across various business channels. The role involves analyzing data to confirm or clear fraud and implementing policies to deter fraudulent activities.

Responsibilities

• This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact
• Evaluate trends related to fraudulent orders and identity theft
• Perform research and draw conclusions
• Research and/or notifies appropriate internal staff for customer verification or legal action
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage
• Investigates and responds to fraud escalations
• Establishes and improves fraud-related processes
• Identifies issues and recommends solutions on team projects
• Takes inbound calls and referrals from victims of fraudulent activities
• Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issues

Skills

• Must have excellent conversational skills in English
• Experience navigating multiple computer screens and programs while interacting with customers on the phone
• High School diploma or equivalent
• One year's experience operating a computer in a Windows based environment
• One year's experience in fraud, customer service or a call center environment
• Phone skills, typing skills and good communication

Benefits

• Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.
• Full-time employees are eligible to select from different benefits packages.
• Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.

Company Overview