Note: The job is a remote job and is open to candidates in USA. Dexterra Group is a company with over 75 years of experience supporting infrastructure and built assets. They are seeking a Guest Services Agent to provide outstanding customer service, manage reservations, and assist with administrative tasks in a remote camp setting.
Responsibilities
- Greeting and welcome clients in a friendly and professional manner
- Assign rooms and issue appropriate keys or access cards
- Maintain accurate occupancy and client records
- Book, confirm, and modify reservations as required
- Transmit and receive messages, ensuring timely delivery
- Distribute morning reports and information to clients and staff
- Complete weekly billing and send charge sheets to clients
- Orientate clients to camp rules, policies, and emergency procedures
- Provide information on camp facilities, services, and schedules
- Answer inquiries regarding hours, directions, and amenities
- Log and secure all Lost & Found items
- Enter and update data in Microsoft Excel spreadsheets
- Use Microsoft Outlook for internal and external correspondence
- Assist in preparing reports, reviewing safety documents, and verifying timesheets
- Support special events, decorations, posters, and setup activities
- Assist with various administrative paperwork and filing
- Collect and log client feedback, identifying opportunities for improvement
- Ensure compliance with all health, safety, and quality standards
- Participate in maintaining the cleanliness and presentation of the facility
Skills
- Minimum one year of Guest Service Agent experience in a similar or hotel environment
- Fluent in English with excellent written and verbal communication skills and comprehension
- Exceptional organizational, interpersonal and analytical skills; and superior initiative and attitude
- Ability to prioritize multiple demands, and maintain strict confidentiality
- Excellent problem-solving skills
- Strong customer service focus
- Ability and desire to work independently with minimal supervision, and as a team player
- Must be able to work in a very busy environment and maintain shared workspace
- Computer literate with experience in Word and Excel
- Extensive experience with Camp Manager software (or equivalent)
Benefits
- RRSP Matching of 5% and extended health & dental benefits that start after 600 hours.
- Work-Life Balance of 21 Days On / 7 Days Off Rotation.
- Award winning safety culture.
- Referral bonus program.
- Transportation from Winnipeg, Thompson, Flin Flon or The Pas provided
Company Overview
Dexterra Group provides facilities management and operations, workforce accommodations, modular solutions, forestry and energy services. It was founded in 1967, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://dexterra.com/.
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