Note: The job is a remote job and is open to candidates in USA. Minder Memory is a national Telehealth company focused on neuropsychology, dedicated to providing patients with faster and more affordable expert diagnoses. They are seeking a full-time Sales & Customer Service Rep to handle outbound sales calls, inbound calls, and general customer service duties, ensuring a seamless patient experience.
Responsibilities
- Sales Calls: The primary duty in this role will be making outbound calls (some inbound as well) to potential patients who have expressed interest in our services to help them determine what type of evaluation is appropriate for them and discussing all matters related to insurance and financial responsibility
- Patient Interaction and Support: Addressing patient inquiries and concerns through various communication channels, ensuring timely and accurate responses to enhance patient satisfaction
- Scheduling and Coordination: Managing patient appointment scheduling, coordinating with clinical staff to optimize appointment availability and ensure a seamless patient experience
- Collaboration with Other Departments: Working closely with clinical, administrative, and technical teams to address patient needs and improve overall service delivery
Skills
- 3+ years of outbound sales experience
- 2+ years in outbound sales (cold-calling)
- 2+ years healthcare customer service experience
- Strong computer/technology and organization skills
- Strong People and Communication skills
- Highly self-motivated and enjoys spending all day talking to prospects on the phone
- Highly flexible- we are a growing company and your responsibilities will grow
- Ability to be available to answer the phone and in front of your computer, free of distraction and noise, from 9:00am-6:00pm PST (12pm-9pm EST), Monday-Friday
- English Fluently
Benefits
- Medical, Dental, Vision, and 401k Match
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Company Overview
Minder offers virtual neuropsychological and psychological evaluations for adults and children from the comfort of their own home to measure a range of cognitive functions, including memory, language, and attention. It was founded in 2022, and is headquartered in San Diego, CA, US, with a workforce of 11-50 employees. Its website is https://www.mindermemory.com.