Note: The job is a remote job and is open to candidates in USA. Metrolinx is connecting communities across the Greater Golden Horseshoe and operates GO Transit and UP Express. They are seeking a Human Resources Services Coordinator to provide excellent customer service to employees and people managers, acting as a first point of contact for HR inquiries and managing employee documentation and case resolutions.
Responsibilities
- Handle the incoming/outbound employee inquiries through 1-800, emails, phone calls and entry to case management system in real time
- Track requests and issue in the case management system, managing activities up to and including case resolution while ensuring quality customer service standards are met
- Develop and maintain HR Services documents and resources on the HR intranet in partnership with the HR
- Initiate, direct and finalize employee documentation (e.g., hires, transfers, leaves of absence, benefits changes, employment terminations) and submit completed documents to internal business units and external authorities for processing
- Coordinate all employee information required for input into the HRMS system to ensure accurate, timely and up-to-date employee records
- Participate in process reviews and continuous improvement initiatives by identifying/documenting issues that adversely impact or do not contribute to customer service standards, conducting root cause analysis, and proposing resolutions that create efficiencies while improving the customer experience
- Support HR in administering their programs and initiatives as part of the strategic plan (includes Organizational Development, Total Rewards, Employee Labour Relations, Talent Management) by distributing information/communication, responding to related inquiries, collecting and recording receipt of documents/records
Skills
- Completion of a diploma in Business Administration, Human Resources, or a related discipline - OR - a combination of education, training, and experience deemed equivalent
- Demonstrated experience/training in human resources with a focus on onboarding, benefits administration along with employee lifecycle processes and related documentation
- Knowledge of HRMS systems, such as Oracle, PeopleSoft, Org Plus, Workbrain
- Experience with MS Office (Outlook, Word, Excel, PowerPoint, Visio)
- Research skills to gather data leading to policy formulation relating to employee benefits and used for contract negotiations
- Interpersonal, oral/written communication to effectively communicate with employees, and respond to requests for information from external stakeholders and benefit providers
- High attention to detail to collect, document and record information which initiates employee lifecycle changes accurately while adhering to strict deadlines
- Experience working in a unionized environment would be an asset
- Experience with Case Management technology/systems and Customer Relationship Management Systems (CRM) would be an asset
- Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation would be an asset
Company Overview
Metrolinx, an agency of the Government of Ontario, is working to provide residents and businesses in the Greater Toronto. It was founded in 2006, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is http://www.metrolinx.com/.
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