Note: The job is a remote job and is open to candidates in USA. Terminix is a part of the Rentokil family of companies, a global leader in Pest Control services. The Inside Sales Representative is responsible for selling and upselling Pest Management Services to residential prospects while maintaining a customer-focused service and meeting sales targets.
Responsibilities
- Effectively manage outbound daily sales calls expectations
- Consistently maintain a 35% or better closing rate and convert customer call-ins to 52% or better into our Year Round Protection Plan
- Consistently achieve and exceed monthly Base Line Sales Target
- Clearly identify and execute the Inside Sales 7 Step Sales Approach
- Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 48 hours
- Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan
- Effectively Execute Residential Campaigns for both new and existing customers
- Call volume standards are 12-15 Calls per Hour, 4-5 Contacts per Hour and 1-2 Appointments scheduled per Hour
- Multi-tasking skills are essential
Skills
- High School Diploma or GED required
- 0-1 years of Sales experience and Call Center experience required
- Read, write and comprehend written and spoken English to communicate effectively and professionally at all times
- Possess a strong familiarity with the call center environment
- Use active listening skills and empathy when interacting with others
- Apply excellent interpersonal skills
- Possess service orientation with a desire to make a positive impact on all customers and colleagues
- Successfully work in a team environment
- Able to multitask in a fast-paced environment
- Exceptional organizational skills
- Be self-motivated
- Basic knowledge of Microsoft Office Suite 2007 or later, especially Excel, Word, and PowerPoint
- Have knowledge of Google Suite, especially Google Drive and associated programs frequently used at Rentokil North America
- Must pass pre-employment background screen
- Must possess a valid driver's license and pass a motor vehicle record search
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Company Overview
- Terminix specializes in providing residential and commercial pest control. It was founded in 1927, and is headquartered in Memphis, Tennessee, USA, with a workforce of 10001+ employees. Its website is http://www.terminix.com/.