Note: The job is a remote job and is open to candidates in USA. Panera Bread is a leading catering service provider, and they are seeking an Inside Sales Representative to support their Catering Sales strategy. The role involves recovering at-risk clients, achieving sales goals, and building relationships to secure future orders.
Responsibilities
- Achieve required KPIs: Number of dials and conversations per day, percentage of lapsing lists contacted and reactivated, and dollar value of reactivated clients
- High volume of outbound calling to at risk, lapsing, and reactivated clients to secure future orders and generate incremental and ongoing revenue
- Master the reactivation sales play and achieve a high conversion of lapsing clients
- Qualify clients and their respective organizations, gathering and tracking information in our CRM
- Understand client buying patterns and future needs, forecasting large transactions in our CRM
- Achieve assigned period, quarterly and target revenue goals through selling activities
- Prevent future lapsing of clients by building and maintaining relationships through account maintenance calls while ensuring client satisfaction
- Build relationships with local catering teams and partner to successfully execute catering orders and delight our customers
- Work in a virtual team environment and function as an extension of a regional Area Catering Sales Manager team, with a focus on recovering clients
- Team with Catering Sales Managers/Sr. Catering Sales Managers on regional sales efforts, methods to reactivate additional clients, and transitioning active buyers back to account management
- Actively drive and encourage online ordering and loyalty program sign-ups with clients
- Develop mastery of Panera Catering’s offer and how we operate as a selling organization, ultimately to become a quota-carrying sales representative
- Able to effectively manage time within the allotted 40-hour work week
- Attend and participate in team meetings
- Perform other job functions as directed by Leadership
- Available for travel up to 10% of the time
Skills
- High School diploma required; Associate's Degree or higher preferred
- High-energy individual with a passion for sales and growing their business
- Experience making high volume of calls and executing defined sales plays
- Ability to engage with lost or lapsed clients and build relationships
- Experience and proficiency with CRM tools (Salesforce.com) and MS Office suite
- Sense of urgency, attention to detail with strong organizational and follow-up skills
- Ability to effectively prioritize and multitask
- Strong relationship building skills, especially via remote channels
- Excellent written and verbal communication skills
- Must be able to effectively work in a home or virtual based environment
- 1-2 years call center-like experience preferred
- Experience working in an extended sales team model preferred
Company Overview
Panera Bread is a bakery-cafe chain restaurants offers a wide array of pastries and baked breads. It is a sub-organization of JAB Holding Company. It was founded in 1987, and is headquartered in St Louis, Missouri, USA, with a workforce of 10001+ employees. Its website is http://panerabread.com.
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