Note: The job is a remote job and is open to candidates in USA. System Automation Corporation is a software vendor focused on providing systems that support government regulatory management operations. The Lead Functional Consultant/Business Analyst will lead complex regulatory implementation engagements, provide coaching and guidance to consultants, and develop best-practice documentation to enhance team performance.
Responsibilities
- Lead requirements analysis by collaborating with client stakeholders, reviewing documentation, conducting workshops to surface business needs, and translating requirements into well-architected platform solutions
- Develop detailed technical solution documentation including process flowcharts, diagrams, data models, and user guides
- Own the full user story lifecycle: author stories with testable acceptance criteria in Jira, and drive ongoing requirements clarification with client and internal stakeholders through delivery
- Configure and maintain business applications using the Evoke low-code platform, operating within solution designs established by the development team and escalating design decisions accordingly
- Ensure all production changes follow lifecycle methodology, version control, appropriate testing, and risk guidelines
- Conduct working sessions with clients to facilitate feedback and resolve issues during client review and UAT
- Lead end-user and administrator training sessions
- Facilitate User Acceptance Testing, guiding end users and resolving reported issues
- Triage and document system issues during client review and testing, coordinating with solution developers on resolution
- Serve as the primary day-to-day coach and escalation point for the solution consulting team (6–10 consultants)
- Conduct regular one-on-one coaching conversations focused on skill development, project challenges, and career growth
- Support onboarding of new solution consultants, including structured ramp plans and early milestone check-ins
- Provide real-time feedback on consultant deliverables, calibrating work against team quality standards
- Coordinate with the Professional Services Manager on team health, individual development, and escalations
- Thrive in a leaner environment where operating standards are still maturing, bringing structure and consistency to the team rather than relying on pre-existing frameworks
- Model SA’s core values — Respect, Honesty & Integrity, Empathy, Responsiveness, Customer Experience, and Accountability — in all team interactions
- Develop and maintain best-practice documentation for requirements gathering process mapping, backlog management, solution configuration, testing, and training
- Create reusable templates and frameworks that improve delivery consistency across the team
- Build delivery structure where it doesn't exist, including templates, quality checklists, and decision frameworks that the team relies on in active engagements
- Drive adoption of established standards across active projects, working with project managers and consultants to ensure frameworks are applied consistently, not just documented
- Conduct internal workshops and knowledge-sharing sessions
- Collaborate with the Professional Services Manager to refine delivery standards and methodologies
Skills
- Proven experience coaching and developing other professionals in a software development context — not only reviewing outputs, but actively building capability
- Strong analytical mindset and ability to assess client business needs at program level
- Proven experience in requirements analysis in purpose-built no-code, low-code software implementations, including leading requirements for large, multi-stakeholder projects
- Strong understanding of enterprise software, low-code platforms, and workflow automation
- Ability to translate client needs into developer-ready technical specifications — acceptance criteria, data model definitions, workflow decision logic
- Solid working knowledge of Agile methodology in custom software development contexts, including sprint planning, backlog refinement, retrospectives, and other Agile ceremonies; experience applying progressive elaboration to requirements, and comfort working in iterative delivery cycles where scope evolves alongside the solution
- Excellent verbal and written communication skills for both technical and non-technical audiences
- Ability to lead workshops, facilitate difficult client conversations, and hold scope with confidence
- Practice-building instinct — the ability to extract tacit knowledge from delivery experience and encode it into reusable tools others can use
- Exceptional attention to detail; strong organizational and prioritization skills
- Comfortable managing multiple projects, mentees, and practice workstreams simultaneously
- Self-starter with high integrity and professionalism
- Proficiency in Microsoft Word, Excel, PowerPoint, and SharePoint
- Proficiency in Atlassian Jira and Confluence
- Bachelor's degree or equivalent experience
- 10+ years in business analysis or functional consulting for enterprise software implementations
- Demonstrated experience leading requirements for large projects and contributing to practice standards and/or team enablement
- Track record of coaching or mentoring less experienced consultants with measurable outcomes
- Bachelors Degree or Graduate Degree in Computer Science or related field
- Experience with GovTech implementations or regulatory systems
- Prior experience implementing commercially available SaaS solutions (Salesforce, Appian, ServiceNow, or similar)
- Experience working with low-code platforms and workflow automation (MS Power Apps / Logic Apps a plus)
- Experience working with APIs (REST / Graph)
- Ability to use mockup tools such as Figma or PowerPoint to explain design approaches
- Experience with JavaScript for building user experiences
Benefits
- Profit-sharing plan
- Up to 10% domestic travel
- 100% Remote (U.S. residents only)
- Uncapped PTO and flexible work environment
- Career growth into senior practice leadership and management
- Health and welfare options including medical, dental, and vision; health savings account with company contributions; medical flexible spending and dependent care
- 401(k) with company match
- Continuing education program
Company Overview
System Automation is the leading regulatory management provider to government regulatory agencies, state licensing boards, commissions, partners, and approved resellers nationwide. It was founded in 1968, and is headquartered in Orlando, Florida, USA, with a workforce of 51-200 employees. Its website is http://www.systemautomation.com/.