Note: The job is a remote job and is open to candidates in USA. Sears Home Services is seeking a Licensed Call Center Sales Representative to handle telephone calls from customers in California and Texas. This role involves selling Home Warranty products and providing exceptional customer service through both inbound and outbound calls.
Responsibilities
- Must be a Texas or California Resident
- Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
- Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies
- Applies skills in the area of communication and customer service and manages and resolves customer concerns
- Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure
- Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
- Features the benefits of the products and uses available resources and skills to overcome objections
- Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
- Features the benefits of the products and uses available resources and skills to overcome objections
- Corrects information on record when appropriate, and properly records agreements, sales processing, and recording
- Maintains a high level of business/product knowledge via onsite and online training
- Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals
- Complies with and adheres to ethical selling policies and procedures
- Performs other duties as assigned
Skills
- Must be a Texas or California Resident
- Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
- High school diploma or equivalent
- 1-2 years of related experience
- License/certification in relevant field
- 18 years of age or older
- Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role
- Ability to apply effective sales and service-related influencing skills based on the call type being handled
- Fundamental understanding of Home Warranty policies
- Exceptional listening, verbal and written communication skills
- Excellent customer service skills are essential in this role
- Utilization of basic mathematical functions
- Working knowledge of Microsoft Office and Windows based programs
- A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment
Benefits
- Performance Range Plan (P)
- Base plus commission (C)
- California Commission Associates (Both C & D)
- Paid hourly rate and may earn commissions and incentives
Company Overview
Sears is available to service your home wherever you are. It was founded in 1886, and is headquartered in Longwood, Florida, USA, with a workforce of 5001-10000 employees. Its website is http://searshomeservices.com.
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