Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021,2022,2023, 2024, 2025! Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.
Benefits of Joining SAM:
- A dynamic company with an award-winning culture
- A clear path for advancement within our thriving company
- Competitive pay with bonus potential
- Paid holidays
- Paid time Off
- Paid maternity and paternity leave
- Comprehensive healthcare and 401(k) plan
- Short-Term & Long-Term Disability insurance
- Flexible Scheduling
- Tuition re-imbursement
- Dental Insurance
- Health Insurance
- Vision Insurance
Essential functions of the role that can be performed with or without reasonable accommodation.
Works remotely managing large volumes of customer inquiries (calls, e-mails, SMS, Text/video chats,
and social media posts) from potential and existing customers efficiently and effectively.
Lease all available rental spaces through effective sales presentations, lead follow-ups, and scheduled
property tours.
Meet or exceed revenue and rental objectives through the leasing of storage spaces,
insurance/protection offerings, retail merchandise sales, and other ancillary revenue streams applicable
to managed stores.
Meets/exceeds sales and service goals and maintains pre-defined Key Performance Indicators (KPIs)
levels.
Maximize assigned store(s) sales potential and success through consistent collaboration with onsite
staff and remote team associates.
Manage receivables to company goals by ensuring timely collections
of rent and assessed fees.
Minimize tenant delinquencies through established Collection practices, following company standards
and all applicable government regulations. This includes but is not limited to, past due phone calls
(manual and automated), emails, SMS messaging, and U.S. Postal mailings.
Execution of company requirements for tenant lien and auction procedures following any state-specific
guidelines are followed.
Always provide internal and external customers with outstanding service. Handle all customer inquiries
or concerns in a timely & courteous manner.
Assist with marketing programs for your store(s) per company guidelines or as requested by district
and/or regional management.
Manage Remote Site Managers to ensure work is completed (i.e. confirmation of inventory
availability, completion of unit inspections, vacant unit preparation, and security of all spaces).
Respond promptly to any potential breach of security issues such as unsecured units, unsecured locks,
unsecured gates/fencing, evidence of tampering, or suspicious activity.
Assist with managing the Remote Site Manager in response to any tenant maintenance
requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity,
accidents, natural disasters, etc.
Walking
-Standing
Sitting
Talking in person
Talking on phone
Hearing on phone
Vision for close work
Driving
Color/depth perception
Bending/Stooping
Repetitive motion
Keyboarding
Using hands to feel/hold
Lifting up to 25 lbs.
Reaching
Climbing
Crouching/stooping
Requirements:
High school diploma, general education degree, or equivalent
Prior experience working in a call center and/or remote Self Storage with Multi unit management
preferred.
Previous supervisory experience preferred
Strong communication skills; especially listening.
Ability to handle multiple, simultaneous customer media types (voice, text/video chat, SMS, email, social
media).
Ability to display empathy based on various customer situations and stay calm even when presented
with challenging or upset customers.
Excellent verbal and written communication skills.
Self-motivated with the ability to work independently.
Ability to stay calm even when presented with challenging or upset customers.
Ability to multitask while maintaining a customer-centric approach to daily responsibilities.
Computer and technology savvy with proficiency in MS Office Suite preferred
SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.