Note: The job is a remote job and is open to candidates in USA. Abridge is a company dedicated to enhancing healthcare understanding through AI-powered solutions. The Partner Education Lead will oversee clinician training programs, ensuring effective onboarding and training experiences that foster clinician engagement and adoption of their technology. This strategic role involves collaboration across teams to align training with product releases and enhance clinical workflows.
Responsibilities
- Own and lead the clinician onboarding and end user training programs across all implementations
- Run the monthly training update cadence aligned to Abridge's product release cycle, ensuring content updates are complete by each GA date
- Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey
- Triage and respond to incoming training requests from the broader team , ensuring PX has the assets they need when they need them
- Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times
- Coordinate across Clinical Success, Product, PMM, and Implementation to ensure nothing falls through the cracks on a release
- Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)
- Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows
- Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment
- Own and administer the LMS - including SOP documentation, learning path configuration, partner specific pages, and engagement reporting
- Create partner-specific LMS pages with appropriate branding, learning pathways by care setting, and product configuration
- Build materials and tooling that scale — reducing burden on partner-facing teams over time
- Partner with Implementation teams on LMS onboarding updates and ensure the right Engineering support for SSO configuration and provisioning at scale
- Track training effectiveness through feedback loops, engagement metrics, and adoption outcomes; report to PX leadership regularly
- Iterate on the training model as Abridge scales, raising the bar on clinician satisfaction and long-term retention
Skills
- 4+ years of experience in clinician training, learning & development, or a related enablement role — ideally in health tech or clinical education
- Demonstrated experience owning end-to-end content production across live, recorded, and self-serve formats
- Experience implementing or administering an LMS (learning management system)
- Strong project management instincts — you can run a monthly cadence, manage competing requests, and keep a module library current without dropping anything
- High craft standard for content quality, brand consistency, and clinician-appropriate communication
- Comfortable working cross-functionally with Product, PMM, Clinical, and Ops stakeholders
- Strong communication skills and the ability to build trust with both internal teams and partner organizations
- Familiarity with Epic
- Experience with tools like Tight Studio, Loom, or Pitch for video and deck production
- Background working in or alongside a Partner Experience or Customer Success org
Benefits
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
Company Overview
Abridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries. It was founded in 2018, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.abridge.com.