This is a remote position.
About the Role:
We are seeking an experienced and motivated Personal Injury Trainer / Supervisor to join our growing team. In this role, you will be responsible for training, coaching, and overseeing a team of intake specialists and case managers handling personal injury matters. This is a key leadership position focused on improving team performance, ensuring quality client interactions, and maintaining operational efficiency.
Key Responsibilities:
- Train new hires on personal injury processes, case intake procedures, and client communication standards
- Develop and implement training materials, scripts, and performance guidelines
- Monitor team performance, calls, and case handling to ensure quality and compliance
- Provide ongoing coaching, feedback, and performance evaluations
- Identify areas for improvement and implement strategies to increase productivity and conversion rates
- Work closely with management to refine processes and optimize team efficiency
- Assist in onboarding and continuous development of team members
Qualifications:
- 2+ years of experience in personal injury (intake, case management, or legal support)
- Previous experience in training, coaching, or supervising a team
- Strong understanding of personal injury workflows and client intake processes
- Excellent communication and leadership skills
- Ability to manage and motivate a remote team
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, performance-driven environment
Preferred Qualifications:
- Experience working with U.S.-based law firms
- Bilingual (Spanish preferred)
- Familiarity with CRM/case management systems
What We Offer:
- Fully remote position
- Competitive compensation based on experience
- Opportunity for growth within a rapidly expanding organization
- Collaborative and supportive team environment